Sensiple Inc is a New Jersey corporation with over two decades of expertise in technology-driven solutions specializing in Customer Experience, Contact Center Solutions, Digital Transformation, Cloud Computing & Independent Testing.
With an expert team that has enriched experience in executing & developing sustainable IT strategies in Healthcare, Technology, Retail, Logistics, Education, Telecommunications, Government and Media, we help our diverse customers to envision the future.
By developing highly scalable and consistent solutions, our primary goal is to deliver excellence at all levels and delight our customers and drive them to a better future.
One of our client is looking for a Conversational AI & Knowledge Engineer @ Remote Please find below the details of the position.
Job Role : Conversational AI & Knowledge Engineer
Location: Remote (Candidate should be flexible to travel once a month for client meeting at Hartford, CT OR Minneapolis, MN)
Contract
Skill Cluster : AILab-GENAI-Google Cloud Platform.
Primary Skill : Conversational AI, Pega Voice AI, Google Cloud Platform
Job Description :
Job Requirements
Role summary:
Apply deep data and domain expertise to intents and AI, and design production-ready conversational-AI environments while developing into leadership of the AI delivery workstream.
Core responsibilities
• Build reusable conversational-AI solutions for payer and provider journeys.
• Apply data and healthcare expertise to intents, entities, context, prompts, knowledge structures, and AI behavior.
• Design RAG and knowledge-grounding patterns and integrate AI with enterprise data sources and APIs.
• Configure voice and digital conversations, guardrails, escalation logic, fallbacks, and human handoffs.
• Evaluate accuracy, groundedness, task completion, hallucination risk, latency, and escalation quality.
• Package reusable prompts, knowledge assets, conversation patterns, configurations, and evaluation sets.
• Grow into ownership from use case and data requirements through AI design, evaluation, acceptance, and production readiness.
Candidate profile
• Hands-on conversational AI or generative AI delivery experience.
• Depth in data, intents, entities, LLMs, RAG, knowledge, prompt design, conversation design, integration, and evaluation.
• Healthcare payer/provider experience strongly preferred.• Breadth and ownership mindset to grow into AI delivery leadership.
Work Experience 15-30Years
If you find yourself suitable for this position, kindly send your updated resume and expected hourly rate to elangovan dot t at sensiple dot com
Regards
Elangovan T | Sensiple Inc.,
elangovan dot t at sensiple dot com
555 US Highway 1 S, Ste 330 Iselin, NJ 08830
Sensiple, Inc. is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to gender, race, colour, religion, sex, national origin, veteran or disability status.
