COOLSOFT
COOLSOFT

Technical Support Engineer (Only local to Wisconsin only )

Madison, WI, US • Posted 1 day ago • Updated 1 day ago
Contract Independent
Contract W2
12 Months
On-site
Depends on Experience
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Desktop and Field Support
  • Audio/Visual (AV) Support
  • Hardware
  • Networking

Summary

Job Description

The Wisconsin Court System is seeking a skilled Technical Support Engineer Field Services to support and maintain its enterprise computer and network infrastructure. Under the supervision of a Technical Unit Supervisor, the contractor will provide technical support to county courthouses and court system offices throughout Wisconsin.

The ideal candidate will have hands-on experience in computer hardware and software support, troubleshooting, networking, and customer service. This role involves installing, configuring, upgrading, and maintaining computers, printers, scanners, audio/visual equipment, and other IT peripherals.

Key Responsibilities

  • Install, configure, maintain, and troubleshoot computer hardware, software, printers, scanners, and related peripherals.

  • Provide technical support to court system employees and resolve hardware, software, and connectivity issues.

  • Perform onsite field service, equipment upgrades, installations, and maintenance at courthouses and offices throughout Wisconsin.

  • Support local area networks (LAN), wide area networks (WAN), and related infrastructure.

  • Set up and maintain courtroom technology, audio/visual equipment, and video conferencing systems.

  • Assist with Windows operating systems, Windows Server, Active Directory, Group Policy, and Remote Desktop Services.

  • Respond promptly to system failures, technical emergencies, and other unplanned IT incidents.

  • Follow cybersecurity policies and established IT procedures.

  • Deliver professional customer service and communicate technical issues and resolutions effectively.

Required Skills and Qualifications

  • Knowledge of computer hardware, software, operating systems, and peripherals.

  • Hands-on experience with computer installation, configuration, troubleshooting, and maintenance.

  • Knowledge of computer networking, including LAN and WAN.

  • Ability to set up and support audio/visual equipment.

  • Strong technical troubleshooting and problem-solving skills.

  • Experience providing phone-based technical support.

  • Excellent verbal communication, written communication, and customer service skills.

  • Ability to travel throughout Wisconsin, including overnight stays.

  • Ability to perform physical tasks, including occasionally lifting equipment weighing up to 75 pounds.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: nm13509
  • Position Id: 9112868
  • Posted 1 day ago
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Nitin Bhojwani

Nitin Bhojwani

IT Recruiter @ COOLSOFT

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