ServiceNow CSM Architect

Remote • Posted 3 hours ago • Updated 3 hours ago
Contract W2
Occasional Travel Required
Remote
Depends on Experience
Company Branding Image
Fitment

Dice Job Match Score™

👤 Reviewing your profile...

Job Details

Skills

  • ServiceNow CSM
  • ServiceNow CRM
  • ServiceNow integrations
  • API strategies

Summary

Position: ServiceNow CSM Architect
Location: Remote (Travel to client site required)
Experience: 10+ Years

Must-Have Skills:

  • 5+ years of ServiceNow CSM Architecture experience

  • Multiple end-to-end ServiceNow CSM/CRM implementations

  • Strong expertise in Case Management, Knowledge Management, Customer Portals, SLAs, Entitlements, and Escalation Workflows

  • Experience leading solution design, architecture, and technical delivery teams

  • Hands-on experience with ServiceNow integrations (CRM, ERP, SAP, Salesforce, legacy systems)

  • Strong understanding of API strategies, middleware, data migration, and governance

  • ServiceNow CSM/CRM certifications are required

  • Experience working directly with business stakeholders and customer service transformation initiatives

Good-to-Have Skills:

  • Experience with Predictive Intelligence, AI, and GenAI capabilities in ServiceNow

  • Omni-channel engagement, Virtual Agent, and Chat implementations

  • Agile delivery, release management, and sprint planning experience

  • Exposure to large-scale digital transformation and CX programs

Interested candidates, please share your updated resume.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 91139032
  • Position Id: 9012779
  • Posted 3 hours ago

Company Info

About Source Code Technologies LLC

As your business grows, evolves, and improves every day, an intentional and well-executed IT strategy is an essential component in maintaining a sustained competitive advantage. It’s difficult to keep up with the latest technology trends, but with insightful advice and focused professional guidance from Source Code Technologies LLC, you can seamlessly navigate every stage of growth, from start-up to IPO. Get in touch with us today to learn more about how we can help your organization maximize your IT strategy.

Your success is our top priority, and our team works with honesty, integrity, and sincerity to ensure our solutions are a perfect match for your organizational IT needs. We’ll help you move past legacy technology that may be a barrier to productivity, replacing it with advanced solutions that are tailored to provide exactly what your organization needs to excel.

With innovative strategies that encourage rapid decision-making, teamwork, and proactive problem resolution, Source Code Technologies LLC will help position your organization to achieve greater success than you’ve ever imagined.

As a premier IT services company, we believe in maintaining a positive mindset and creating partnerships with purpose. We strive to deliver significant outcomes with measurable results that consistently drive the success and growth of our clients.

About_Company_OneAbout_Company_Two
Contact the job poster
SR

Sudha Ray

Recruiter @ Source Code Technologies LLC
Create job alert
Set job alertNever miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Remote

Today

Easy Apply

Contract

Depends on Experience

Remote

Today

Easy Apply

Contract

Depends on Experience

Search all similar jobs