Infra Support Manager

Role: Infra Support Manager

Location: Boston, MA(Day 1 onsite)

Duration:6-12 months

Type: Contract

• 15+ Years of strong experience with CentOS/Linux/Windows VM hosted on VMware ESXI.
• Experience with cloud providers such as AWS, Azure, or Google Cloud Platform
• Experience with Powershell/Phyton script writing and execution
• 10+ Years of experience with Linux and Windows Administration.
• Experience with VMware tools and upgrading VSphere, VCenter, VMWare tools, etc.
• Understanding of storage (SAN\NAS) connectivity from VSphere, mounting LUNs, etc.
• Experience using vLANs and VMWare virtual switching.
• Knowledge of CISCO UCS and HyperFlex hardware.
• Pure Storage Knowledge and Cohesity knowledge for backup
• Experience with enterprise managing monitoring.

• Experience with Cisco B/C series UCS servers and UCS Manager (CIMC)

• Must be able to prioritize and manage time under tight deadlines, and demonstrate initiative in problem-solving in dynamic requirement environment
• Strong technical skills and ability to work proactively to resolve problems before it occurs.
• Demonstrated ability to perform exceptionally complex tasks
• Researches and evaluates new concepts and processes to improve performance.
• Oversees and monitors performance, and when required, takes steps to resolve issues.
• Good understanding of ITIL and ITSM Management with Infrastructure and Operations teams.
• Effective organizational, interpersonal, analytical, communications skills and Hands on technical experience
• Provides 24x7 on-call production support; provides triage and root cause analysis.
• Improves existing products and procedures by evaluating latest trends and conducts POC s on latest software and hardware technologies.
• Ensure regular communications with Supervisor, team members, and other departments to maintain a reliable network that our customers expect delivering their services.
• Work on a retained basis and support out of hours work that may be required to maintain or upgrade the core network and servers.
• Maintains knowledge, ensures competency and compliance with policies and procedures, to be the technical expert while collaborating with cross-functional teams.
• Ensure that all core network and server compliance requirements are correct and up to date.