Windchill L2 Support Analyst Oly US & Holder

Remote • Posted 19 hours ago • Updated 19 hours ago
Contract W2
12 Months
No Travel Required
Remote
Depends on Experience
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Windchill
  • support

Summary

Key Responsibilities

  • Provide L2 production/application support for Windchill.
  • Troubleshoot incidents and resolve application issues.
  • Perform root cause analysis and coordinate with relevant teams.
  • Monitor application health and support production releases.
  • Handle incident, problem, and change management activities.
  • Work with business and technical teams to resolve issues within SLAs.
  • Maintain support documentation and operational procedures.

Requirements

  • Strong hands-on PTC Windchill experience.
  • Proven L2 application/production support experience.
  • Strong troubleshooting and RCA skills.
  • Good communication and stakeholder management skills.
  • US-based candidates only.
  • Must be available to work EST hours.

L2 support only L3/Developer profiles are not required.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10405949
  • Position Id: 9092506
  • Posted 19 hours ago
Contact the job poster
Uday Panikar

Uday Panikar

Sr. Resource Manager @ Sapience, Inc
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