PC Support Technician

We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.

Technology is our Passion. People are our Purpose.

We know tech, but we love people. NuAxis is home to thinkers and feelers; engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it's a state of mind.

We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated PC Support Technician for a Full-Time position.

Job Summary:

• Assist customers with and resolve routine application questions
  
• Assist customers with all versions of Microsoft Office Suite
  
• Assist customers with Microsoft Mail, Calendar, and One-Drive issues
  
• Perform desktop and laptop set-up; including backup of the current system and re-imaging, wiping, and general hardware troubleshooting
  
• Install COTS software for laptops and desktops
  
• Provide customer desktop support. Use remote desktop tools (Microsoft Remote Desktop & Bomgar) to provide user support.
  
• Troubleshoot software and hardware problems with the expertise to resolve routine calls over the telephone and to resolve more complex problems within the Help Desk staff.
  
• Internet/Intranet Troubleshooting
  
• Troubleshoot (remote) network issues with local LAN\WAN and desktop\laptop\network devices using the Command Prompt and other tools.
  
• Respond to all requests for assistance and determine the appropriate actions to resolve problems within agreed-upon time frames in a timely and courteous manner.
  
• Perform troubleshooting of local and network printer issues
  
• Active Directory Password changes, editing, and moving of person and computer objects. moving, editing, and adding\deleting user\computer accounts and creating and maintaining groups as required
  
• Enter all support into a ticketing system for tracking
  
• Log and report each service request and problem report. Requires familiarity with the use of trouble ticketing systems (Footprints, Remedy, etc.).
  
• Closeout trouble calls within time frames specified in SLAs (provided at a later date)
  
• Assistance with Mobile Device Management service activation, general troubleshooting, wiping devices, installing MaaS360 on iOS and Androids
  
• Perform manual antivirus scan of desktop/laptop after malicious incident notification
  
• Test software upgrades provided by the Government, provide user upgrade plan, schedule upgrades with users, and conduct upgrades
  
• Notify the government of any unresolved user problems, outstanding trouble calls, or other areas of concern.
  
• Update and maintain any pertinent documentation for updates for COTS installs, hardware updates, and Mobile device updates and configuration.
  

Requirement:

CompTIA A+ Certification (or equivalent certification)

Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!!

Our Profile:

We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed.Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More

NuAxis is an Equal Opportunity/Affirmative Action Employer, including Vets and Disabled. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!

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