OverviewWe are seeking a Desktop Support Engineer to provide Tier II technical support in a fast-paced enterprise environment. This role focuses on troubleshooting end-user issues, supporting Windows systems, and managing endpoints using modern device management tools. The ideal candidate brings strong technical expertise, excellent communication skills, and a customer-focused mindset.
Key Responsibilities- Provide Tier II desktop support for end users, resolving hardware, software, and system-related issues
- Troubleshoot Windows operating systems, enterprise applications, and endpoint devices
- Manage and track incidents and service requests using ServiceNow, ensuring timely resolution and accurate documentation
- Deploy, configure, and manage devices and applications using Microsoft Intune
- Perform application installations, updates, and provisioning across enterprise environments
- Escalate complex issues to appropriate teams while maintaining ownership of tickets through resolution
- Deliver exceptional customer service and communicate effectively with both technical and non-technical users
- Maintain documentation of troubleshooting processes and solutions to improve support efficiency
Required Qualifications- 5+ years of desktop or Tier II technical support experience in a Windows environment
- Hands-on experience with ServiceNow or similar ticketing systems
- Experience with Microsoft Intune, including application deployment and device provisioning
- Strong troubleshooting skills across hardware, software, and operating systems
- Excellent communication and customer service skills
Key Competencies- Analytical problem-solving and root cause identification
- Ability to manage multiple priorities in a high-volume support environment
- Strong attention to detail and documentation practices
- Customer-first mindset with a focus on service delivery
- Adaptability and continuous learning with evolving technologies
Job Type & LocationThis is a Contract to Hire position based out of Alpharetta, GA.
Pay and BenefitsThe pay range for this position is $28.00 - $30.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace TypeThis is a fully onsite position in Alpharetta,GA.
Application DeadlineThis position is anticipated to close on Jul 4, 2026.
About TEKsystemsWe're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
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