Description of Duties
• Define and own the overall performance engineering strategy for the Journi program.
• Develop enterprise performance testing standards, governance, methodologies, and best practices.
• Define workload models using historical production metrics and anticipated business growth.
• Establish non-functional requirements (NFRs), service level objectives (SLOs), service level agreements (SLAs), and performance acceptance criteria.
• Lead performance planning activities for Solution Confirmation, PI Planning, SIT, UAT, Go-Live, and Hypercare.
• Review solution architecture to identify scalability risks, performance bottlenecks, and infrastructure constraints early in the SDLC.
• Provide technical leadership for capacity planning and infrastructure sizing recommendations.
Performance Engineering Leadership
• Lead performance testing across:
o SAP BRIM
o SAP Convergent Mediation (CM)
o SAP S/4HANA
o SAP Datasphere
o Dynamics CRM Customer Engagement
o Middleware
o REST/SOAP APIs
o Batch processing
o Event-driven integrations
o Customer web portal
o Mobile applications
o IVR and chatbot platforms
• Define enterprise load profiles for concurrent users, transaction volumes, billing cycles, payment processing, toll transactions, financial processing, and customer service operations.
• Review and approve performance test plans, scripts, workloads, and execution schedules developed by performance analysts.
Architecture, Monitoring & Analysis
• Define enterprise monitoring strategy across application, middleware, SAP, database, infrastructure, and cloud platforms.
• Analyze application response times, throughput, resource utilization, JVM metrics, database performance, middleware queues, API latency, and infrastructure bottlenecks.
• Lead root-cause analysis with development, SAP, CRM, infrastructure, middleware, and vendor teams.
• Recommend application tuning, database optimization, infrastructure scaling, and configuration improvements.
• Validate system readiness for production deployment.
Tooling & Automation
• Lead implementation and administration of NeoLoad as the enterprise performance testing platform.
• Define reusable scripting frameworks and standards.
• Establish automated performance regression testing for major releases.
• Develop performance dashboards and executive reporting.
Collaboration & Leadership
• Present performance status, risks, bottlenecks, and mitigation strategies to executive leadership and project governance boards.
• Fully document all created work associated with this position, including technical and functional designs and diagrams, test plans, test scripts, impact analysis reports, lessons learned, best practices for others to follow, plus any other documentation as required by the Commission. This documentation shall follow the format and / or templates as instructed by the Commission.
• Adhere to and follow all The Commission standards, policies, and procedures.
