Technical Support Specialist

Allen, TX, US • Posted 3 hours ago • Updated 3 hours ago
Full Time
On-site
$22.0000 - $24.0000/hr
Fitment

Dice Job Match Score™

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Job Details

Skills

  • CompTIA A
  • Network
  • LAN/WAN
  • Technical Support
  • IT Support.

Summary


  • Technical Support Technician

  • Location: Allen, TX 75002

  • Work Arrangement: Onsite | Shift-Based | 24/7 Operations

  • Pay Rate: $22 $24/hour

  • Duration: 6 12 Month Contract-to-Hire

    Job Summary

  • 3+ years of experience in Technical Support / IT Support.

  • Strong experience providing remote technical support via phone, email, and remote tools.

  • Troubleshooting experience with network, system, and communication-related issues.

  • Knowledge of LAN/WAN, routers, firewalls, and basic networking.

  • Experience with incident management, ticketing, escalation, and SLA requirements.

  • Knowledge of VoIP or communication systems.

  • Strong troubleshooting, problem-solving, documentation, and customer service skills.

  • Experience documenting technical issues, troubleshooting steps, resolutions, and knowledge-base articles.

  • Ability to monitor system performance, service metrics, and recurring technical issues.

  • Comfortable working in a 24/7 shift-based onsite environment and managing multiple priorities.

  • Experience collaborating with engineering and cross-functional teams to resolve complex issues.

  • Associate degree or equivalent technical education required.

  • Preferred certifications: CompTIA A+, Network+, or Security+.

  • Preferred experience with RF/Network, mobile communication technologies, and AI-enabled technical tools.

    The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually as applicable.


Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 91127026
  • Position Id: 33497
  • Posted 3 hours ago
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