OnSite Support Site Lead

Syracuse, NY, US • Posted 4 days ago • Updated 4 days ago
Contract Independent
Contract W2
12 Months
No Travel Required
On-site
Depends on Experience
Fitment

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Job Details

Skills

  • Active Listening
  • Communication
  • Computer Science
  • Customer Relationship Management (CRM)
  • IT Service Management
  • Electronic Engineering
  • Service Delivery
  • ServiceNow
  • ITIL
  • OnSite Support

Summary

•            5 years of experience; 8 years of additional relevant experience may be substituted for education.

•            Experience with IT incident and service request ticketing systems, such as ServiceNow.

•            Strong understanding of customer relationship management principles and practices.

•            Bachelor’s degree in computer science, electronics engineering or other engineering or technical discipline is required.

•            Willing and able to get a Public Trust Suitability clearance

o            Active listening: Understand customer needs and concerns fully before responding.

o            Identify potential risks associated with operations onsite and work collaboratively with the District Project Manager to mitigate risk.

o            Coach CSEs to enhance their performance and service delivery.

o            Clear verbal and written communication: Explain technical issues in simple, customer-friendly language.

•            ITIL Foundation certified or equivalent IT service management certified- preferred, or relevant experience.

 

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 91088966
  • Position Id: 9041107
  • Posted 4 days ago
Contact the job poster
SG

Sravan Goud

Recruiter @ Boston Associate Software Systems
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