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Technical Help Desk I

• Posted 3 days ago • Updated 8 hours ago

Contract Independent

Contract W2

Apptad Inc

Fitment

Dice Job Match Score™

🛠️ Calibrating flux capacitors...

Job Details

Skills

Technical Support
3D Computer Graphics
Phone Support
Pricing
ServiceNow
Research and Development
Collaboration
Preventive Maintenance
Project Management
Performance Management
Customer Service
Communication
Organizational Skills
Attention To Detail
Microsoft Office
SAP
Electrical Engineering
Mechanical Engineering
Management
Clarity
Management Consulting
Enterprise Information Management
Microsoft Outlook
Customer Focus
Innovation
Accountability

Summary

Job Title - Technical Help Desk I

Job Location - Naperville, Illinois

Hybrid role- Monday and Friday are WFH.

What You Will Do:

Act as the first line of contact for troubleshooting problems with 3D TRASAR and Nalco field equipment.
Provide live phone support to field representatives on standard equipment and e-catalog products referencing specifications, product literature, and pricing.
Communicate with customers regarding pricing, warranty, and equipment parts utilizing SAP
Track phone calls and email support tickets using ticket tracking system using Service Now.
Provide technical guidance to product marketers, R&D, and commercialization teams in assigned technology areas.
Support team vision, goals, and metrics
Collaborate with the Level 2 team on escalated issues

Position Details:

Work week and shift: Monday-Friday, 8:30am-5:00pm
Location: Naperville, IL

Minimum Qualifications:

High school diploma or equivalent
1-2 years of technical experience
Basic knowledge of PLCs and electrical components
2-5 years of customer service or contact center experience or relatable field
Strong communication skills
Strong organizational skills and attention to detail

Preferred Qualifications:

Bachelor's degree or comparable technical experience is preferred.

Ability to analyze and decipher data in a spreadsheet in a logical manner
Experience working with Microsoft Office Suite and SAP
Have clear understanding of industrial electrical and mechanical systems
Ability to manage multiple projects
Strong consultative skills
Proven ability to lead conversations with confidence, and clarity
Ability to work well in high pressure situations with a positive resolution
Work efficiently against deadlines

ABOUT US

Apptad offers strategic consulting, enterprise information management and digital transformation services. With globally connected offices in US and India along with a team of trained and certified IT resources, Apptad ensures quick and effective delivery to its customers.Apptad is relentlessly reinventing the outlook of how companies leverage data.

With an effort to enable our customers the ability to solve biggest problems within their organization.We perceive our clients problems and respond with custom solutions instead of handing over boilerplate responses.

OUR MISSION

Customer Focus: We listen carefully to the needs of our clients so that we know what s important for their business and can design a customized solution for their business.

Innovation: As a firm, we believe in constantly upgrading ourselves and improving our solutions to adapt to the changing landscape of technology.

Accountability and Ethics: We believe in taking our commitments as seriously as our customers and living up to them while building trust for a long term business relationship.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 90696384
Position Id: 2026-31988/348248
Posted 3 days ago

Company Info

About Apptad Inc

We’re a strategic technology consulting and innovation-led transformation company, delivering enterprise-grade data management and AI/ML services. With a deep understanding of a plethora of industries, we partner with clients to navigate complex challenges and seize opportunities in a rapidly evolving market. Our team of seasoned professionals brings a wealth of expertise, ensuring that our clients are equipped to thrive in today's competitive landscape.

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