POSITION Director, eCommerce Product LOCATION Hybrid Ft Lauderdale, FL (4x/week onsite) DURATION 6 Months CTH INTERVIEW TYPE Video
seeking a Director, eCommerce Product - Cruise Ticketing in Fort Lauderdale, FL.
REQUIRED SKILLS
8+ years of related experience in product management or product marketing
5+ years of people management experience 10+ years of product management experience delivering successful consumer and eCommerce products
Experience leading customer facing eCommerce platforms (travel industry experience is a plus)
Background in travel, hospitality, entertainment, or consumer products preferred
Responsibilities:
* Provide strategic leadership and vision for the eCommerce cruise ticketing experience across all digital platforms
* Own end-to-end product delivery including business case development, product roadmaps, design, front-end engineering, launch, and ongoing optimization
* Monitor market trends, competitive dynamics, and emerging technologies to ensure the digital ticketing experience remains commercially competitive
* Shape and prioritize the product roadmap to drive measurable business outcomes
* Balance long-term product vision with near-term opportunities
* Partner closely with technology and engineering teams to support continuous development and frequent releases
* Lead cross-functional collaboration across product, design, engineering, marketing, and operations
* Ensure seamless execution of initiatives from ideation through launch
* Champion a user-first approach to elevate the digital ticketing journey
* Leverage customer feedback, usability testing, and analytics to drive ongoing enhancements
* Develop business cases, manage capital requests, and own multi-million-dollar budgets
* Apply strong financial acumen including forecasting, variance analysis, and ROI tracking to support large-scale investments
* Monitor and optimize KPIs such as conversion rates, ticket completion rates, and customer satisfaction
* Manage product backlogs, sprint planning, and iterative delivery using agile methodologies
* Ensure timely delivery of high-impact features and enhancements
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