Help Desk Analyst Mid-App Support

Position: NCFAST Help Desk Analyst Mid-App Support Location: Research Triangle Park, Durham, NC (27709) Client: State of North Carolina Duration: 12+ Months Job Description: We are seeking a skilled NCFAST Help Desk Analyst to join our Application/Production Support team. This role involves providing expert support for the NC FAST application, assisting service providers in troubleshooting issues with a focus on customer experience. You will work closely with business and technical teams to

Job Description: Crop to Crop resumes are accepted NC FAST/CWS requires the services of an Application/Production Support Help Desk analyst to assist with production support analysis and resolution of NC FAST provider issues. This is an Application/Production Support position where selected candidates will support the CWS/PATH NC application by assisting outside customers/service providers who are accessing the system. This role also requires a high level of customer experience and is not a hard

This is an Application/Production Support position where selected candidates will support the CWS/PATH NC application by assisting outside customers/service providers who are accessing the system. This role also requires a high level of customer experience and is not a hardware-based help desk role. This position acts as a member of the Operations and Maintenance Support Team responsible for monitoring incoming service provider issues that cannot be resolved by front-line Help Desk staff, by di

Job ID: NC-797436 Hybrid/Local Application/Production Support Help Desk Analyst with social services/Child Care/Providers/CWIS/PATH NC, SQL experience Location: Raleigh, NC (NCDHHS-NCFAST) Duration: 7 Months Skills: Experience and knowledge of browser-based applications. Required 3 Years Experience researching, analyzing and interpreting automated system problems. Required 5 Years Experience working in an Application/Production Support based (not hardware) help desk environment. Required 3 Years