Aspect Consultant (Workforce Management)

Aspect Consultant (Workforce Management)

12+ Month

100% Remote

Description:

10+ years experience

Lead migrating of an existing on-premises Aspect WFM/WFO/Outbound Dialer environment to Google Cloud Platform (Google Cloud Platform) and then transitioning that Google Cloud Platform-hosted environment to Aspect Cloud (SaaS).

Aspect WFM , WFO , Google Cloud Platform , Aspect Cloud , ACD , IVR , API

Phase 1

• Conduct a thorough discovery and assessment of the existing on-prem Aspect environment: WFM, WFO, Outbound Dialer, integrations, data volumes, and dependencies
• Document current-state architecture including application servers, databases, telephony integrations (ACD/IVR), authentication, and network topology
• Define the Google Cloud Platform target architecture: compute (GCE/GKE), networking (VPC, Cloud Interconnect/VPN), storage, Cloud SQL or equivalent, IAM, and security controls
• Develop and execute a detailed migration runbook including pre-migration validation, cutover steps, rollback procedures, and success criteria
• Lift-and-shift or re-platform Aspect application and database tiers to Google Cloud Platform with minimal disruption to contact center operations
• Re-establish and validate all integrations: telephony, CRM, SSO/LDAP, reporting, and data feeds
• Optimize Google Cloud Platform environment post-migration: right-sizing, monitoring (Cloud Operations Suite), alerting, and cost governance
• Produce as-built documentation, operational runbooks, and knowledge transfer materials for the client team

Phase 2

• Conduct readiness assessment for transition from self-managed Google Cloud Platform deployment to Aspect Cloud SaaS
• Map current configurations, customizations, integrations, and data to Aspect Cloud equivalents identifying gaps and migration risks
• Coordinate with Aspect (Alvaria) professional services and support teams on tenant provisioning, data migration, and cutover planning
• Develop integration re-architecture plan for Aspect Cloud: API-based connectivity, SSO/IdP changes, telephony re-integration, and reporting migration
• Lead UAT planning and execution validating that WFM schedules, WFO recordings, and Outbound campaigns operate correctly in Aspect Cloud
• Manage phased cutover to Aspect Cloud, including parallel-run periods and business continuity safeguards
• Decommission Google Cloud Platform-hosted Aspect environment post-stabilization
• Deliver final documentation package