Senior Aspect Consultant

Senior Aspect Consultant

6 Months, possible contract-to-hire

Remote

Lead migrating of an existing on-premises Aspect WFM/WFO/Outbound Dialer environment to Google Cloud Platform (Google Cloud Platform) and then transitioning that Google Cloud Platform-hosted environment to Aspect Cloud (SaaS).

Phase 1

·         Conduct a thorough discovery and assessment of the existing on-prem Aspect environment: WFM, WFO, Outbound Dialer, integrations, data volumes, and dependencies

·         Document current-state architecture including application servers, databases, telephony integrations (ACD/IVR), authentication, and network topology

·         Define the Google Cloud Platform target architecture: compute (GCE/GKE), networking (VPC, Cloud Interconnect/VPN), storage, Cloud SQL or equivalent, IAM, and security controls

·         Develop and execute a detailed migration runbook — including pre-migration validation, cutover steps, rollback procedures, and success criteria

·         Lift-and-shift or re-platform Aspect application and database tiers to Google Cloud Platform with minimal disruption to contact center operations

·         Re-establish and validate all integrations: telephony, CRM, SSO/LDAP, reporting, and data feeds

·         Optimize Google Cloud Platform environment post-migration: right-sizing, monitoring (Cloud Operations Suite), alerting, and cost governance

·         Produce as-built documentation, operational runbooks, and knowledge transfer materials for the client team

Phase 2

·         Conduct readiness assessment for transition from self-managed Google Cloud Platform deployment to Aspect Cloud SaaS

·         Map current configurations, customizations, integrations, and data to Aspect Cloud equivalents — identifying gaps and migration risks

·         Coordinate with Aspect (Alvaria) professional services and support teams on tenant provisioning, data migration, and cutover planning

·         Develop integration re-architecture plan for Aspect Cloud: API-based connectivity, SSO/IdP changes, telephony re-integration, and reporting migration

·         Lead UAT planning and execution — validating that WFM schedules, WFO recordings, and Outbound campaigns operate correctly in Aspect Cloud

·         Manage phased cutover to Aspect Cloud, including parallel-run periods and business continuity safeguards

·         Decommission Google Cloud Platform-hosted Aspect environment post-stabilization

·         Deliver final documentation package