Support Technician III

Description

We are looking for an experienced Support Technician III to provide advanced technical support in a manufacturing environment in New Castle, Pennsylvania. This role is focused on maintaining end-user systems, resolving complex desktop and device issues, and supporting a reliable technology experience across the organization. The ideal candidate brings strong hands-on knowledge of Windows platforms, endpoint management, and enterprise support tools, along with a practical, service-oriented approach to troubleshooting.

Responsibilities:
Deliver advanced desktop and help desk support by diagnosing and resolving hardware, software, and connectivity issues for end users.
Configure, deploy, and maintain PCs and enterprise devices while ensuring alignment with organizational standards and compliance requirements.
Administer and support Windows 10 and Windows 11 environments, along with Microsoft 365 applications and related productivity tools.
Build, manage, and deploy system images using modern provisioning and endpoint deployment solutions, including tools such as Autopilot.
Use PowerShell to automate routine support activities, assist with software deployment, and address system remediation needs.
Support Active Directory tasks such as user account assistance, access updates, and device-related administration.
Track incidents and service requests through help desk and problem management platforms, maintaining accurate documentation and timely follow-up.
Collaborate with internal IT teams to troubleshoot escalated technical issues and improve workstation performance and support processes.

Requirements

Bachelor's degree in Computer Science, Information Systems, or a related technical discipline.
At least five years of experience in an IT support, desktop support, or similar technical support position.
Strong knowledge of PC setup, network configuration, and technical troubleshooting in an enterprise environment.
Hands-on experience supporting Windows 10, Windows 11, Microsoft products, and Microsoft 365.
Background in endpoint configuration, device compliance management, and application deployment practices.
Proficiency with imaging and deployment technologies, as well as PowerShell scripting for automation and support tasks.
CompTIA A+ certification is required.
CompTIA Security+ certification is required or currently in progress; Microsoft MD-102 certification is preferred.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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