Job Title: CUSTOMER DELIVERY TEAM (Manager, Customer Onboarding)
Working Location: Remote US
Fulltime
THE ROLE
As a Manager on our Customer Delivery team, you''ll guide new customers through onboarding from kickoff to go-live and beyond — showing up on-site when it matters most, building real relationships with the people
using the system, and making sure every dispatcher, driver manager, billing clerk, and ops leader is confident in .
You''ll work closely with our offshore Sales Engineer team, and you''ll collaborate cross-functionally
with Sales, Product, and Support to keep customers well taken care of at every stage.
WH AT YOU '' LL DO
Training & On-Site Delivery
Travel on-site (25–50%) to deliver role-based training for dispatchers, driver managers, admin, safety, and accounting teams virtual delivery between visits
Lead go-live readiness sessions and serve as the on-the-ground expert during customer cutover
Adapt your approach for asset-based carriers vs. freight brokers — you''ll know the difference and it''ll show
Customer Adoption & Relationships
Understand each customer''s goals, check in proactively, and flag adoption gaps before they turn into support calls
Track training completion and system usage metrics; step back in when a team isn''t using the platform as they should
Bridge your customers with internal teams — surfacing product feedback and making sure Support has context when issues arise
Training Development
Build reusable role-based training materials — guides, videos, quick reference cards — that scale across the customer base
Help shape training library as we grow; your field experience will directly improve how we onboard customers
WHAT WE '' RE LOOKING FOR:
The experience that matters most here isn''t software — it''s transportation. We can teach . We can''t teach someone what it feels like to run a dispatch floor.
You''ll need
3 years in a similar role with customer facing responsibilities
5–7 years in transportation or logistics — carrier operations, freight brokerage, or both
Hands-on TMS knowledge: load building, dispatch, driver settlements, carrier payments, invoicing
Proven ability to train operational teams — formally or informally, in person or remote
Comfortable presenting to any audience, from transportation/logistics staff to ops leadership
Self-directed with strong follow-through; you manage your own schedule without being managed closely
Ability to travel 25–50% domestically, including multi-day on-site engagements
Bonus points for
Experience implementing or training on a TMS
Background as a dispatcher, operations manager, fleet manager, or brokerage agent
Experience building training content — SOPs, video walkthroughs, reference guides
Familiarity with ELD systems, visibility platforms, EDI or accounting integrations
Midwest domicile – we have teams in the Midwest and West Coast
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