Principal Engineer, Field Service - Texas

DALLAS, TX, US • Posted 8 hours ago • Updated 40 minutes ago
Full Time
On-site
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Social Media
  • Customization
  • Dell
  • Technical Support
  • Problem Solving

Summary

PowerEdge XE: Onsite Designated Support Engineer (DSE); Principal Engineer?At Dell Technologies, world-class service doesn?t end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help ? by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization, and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there?s an issue with a customer?s product, we?ll analyze it, identify the cause, recommend a solution, and document the problem. Join us as a Principal Engineer on our DSE Product Services team!What you?ll achieveAs an Onsite Designated Support Engineer (DSE); Principal Engineer for PowerEdge XE, you will be driving resolution for the customer?s technology sets. Customers benefit from personalized support, coordinated service events, and streamlined problem resolution. You will resolve complex technical issues in a fast-paced, customer critical environment, working on improving processes, standards, and strategies to perfect our Support Services.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: RTX1d8578
  • Position Id: 112981189
  • Posted 8 hours ago
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