Strategic Program Manager

Position: Strategic Program Manager Location: 100% REMOTE
Employment type: Contract to hire

Job Responsibilities

• Defines and implements governance and controls across the program, including but not limited to: status reporting, risks and issues management and reporting, stakeholder engagement and reporting, other routines and artifacts as required in order to control the program
• Extensive problem-solving skills, with the fortitude to drive resolutions to a close
• Extensive knowledge of service delivery models focused on continuous improvement and adapting to the changing landscape of the service industry.
• Monitors and manages the program-level milestones, risks, issues, and decisions
• Drives decision-making processes where and when appropriate
• Works with leadership and technical leads to staff and resource the program appropriately
• Escalates and drives program-level issue resolution and risk mitigation
• Responsible for managing all budgeting, forecasting, and program financials to meet financial expectations as outlined in the program
• Responsible for managing program-level procurement reporting and visibility
• Ensures roles and responsibilities are defined and align to staffing plans
• Responsible for end-to-end program delivery and quality
• Drives stakeholder engagement to ensure an appropriate level of communication and decision-making for the program
• Creates executive reporting and delivers the reports to the appropriate executive stakeholders, as defined by the program
• Ensures the program is aligned to the statement of work.
• Works with the appropriate leadership and team members to define the statement of work and any changes
• Monitors and assesses customer satisfaction, quality, and profitability.
• Project managers assigned to the program will report to the program manager
• Coaches and mentors the PMs and other team members as needed to achieve optimal productivity and highest quality of deliverables.
• Creates and manages long-term goals for the program or portfolio of projects.
• Responsible for ensuring the successful onboarding and offboarding of program resources
• Acts as a liaison between program staff and upper management/executives

• Bachelor s Degree in Arts/Sciences (BA/BS) in a related field required
• A minimum of 10 years' progressive experience in a related field required
• Minimum of 5 years of active Program Management experience
• Minimum of 10 years of Project Management experience
• Experience working with Financial Customers
• One to three years prior sales/business development experience is preferred
• Salesforce CRM software experience
• Experience managing, tracking, and forecasting the financials and budgets for large-scale programs
• Understands expectations and reporting requirements needed to provide the level of visibility and clarity on the financial health of the program
• Excellent understanding of the contract process
• Able to manage contract modifications, control the impact to a program, and take the lead for negotiations on contract scope, cost, and schedule
• Good understanding of Supply Chain processes
• Ability to work independently and aggressively track to program timelines
• Strong team skills
• Strong communication skills (written, verbal, and presentation)
• Project Management Professional (PMP) certification through Project Management Institute (PMI) preferred
• Experience working in multi-site (global environments) is a plus.