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Bilingual Helpdesk

Parkway Conyers, GA, US • Posted 8 hours ago • Updated 1 hour ago

Contract Independent

Contract W2

Contract Corp To Corp

On-site

Stellar Professionals LLC

Fitment

Dice Job Match Score™

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Job Details

Skills

Windows
Active Directory
IOS
Helpdesk
Call center
Ticketing
Spanish
Ticket
Apple

Summary

We are looking for a Bilingual Helpdesk professional to join our technical support team! If you thrive in a fast-paced environment and have hands-on help desk experience, we want to hear from you.

Quick Details

Location: Conyers, GA (Local candidates only)
Work Arrangement: 100% Onsite
Interview Process: In-Person

Key Skills & Qualifications Required

To be successful in this position, you must possess the following:

Language: Fully Bilingual in Spanish & English (Required)
Experience: 2+ years of IT Help Desk Call Center experience handling high-volume queues.
Education: Vocational/Technical degree in Computer Science, Tech, or a related field.
Technical Core: 2+ years of hands-on experience with Windows 7/10, Active Directory, MS Office, and Outlook.
Mobile OS: Knowledge of Apple iOS.
Hardware: Experience installing and performing minor repairs on computer hardware and peripherals.

What You Will Do (Daily Responsibilities)

Resolve Tier 1 Issues: Provide top-tier technical support to both internal employees and external users.
Ticket Management: Monitor queues, log issues, assign tickets, and escalate technical issues past Tier 1 to secondary teams or vendors before they breach SLAs.
System Monitoring: Oversee daily performance of computer systems and run basic diagnostics to troubleshoot hardware, software, or connectivity issues.
External Support: Assist external users with website support, password resets, online account management, and mobile application setups.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91138038
Position Id: 2026-11585
Posted 8 hours ago

Company Info

About Stellar Professionals LLC

Stellar Professionals LLC stands out in the industry, offering a distinctive fusion of over 15 years of seasoned Staffing professionals and a vibrant community of over 150,000 LinkedIn followers. Our AGILE Staffing services are tailored to assist businesses in finding the ideal talent for their projects. In contrast, our Client Acquisition Services are focused on securing more public/private sector projects. Our disruptive approach to staffing and business consulting, encapsulated in our motto 'Agility and Excellence,' truly sets us apart. Contact us today to explore how we can transform your business. Stellar Professionals has a proven track record of success, offering comprehensive capabilities and profound industry knowledge to help you tackle your organization's most intricate issues.

Since our establishment, we have consistently broadened our client base, with a burgeoning roster of returning and new clients each year. This steady expansion is a testament to the value and caliber of our services, instilling unwavering confidence in our potential clients. Many remarkable people want to do something significant but different. With over 15 years of experience in the Talent Acquisition and Staffing industry, we found that Staffing agencies spend a lot of money on Business Development and recruitment activities with low ROI. Therefore, we at Stellar Professionals LLC develop an innovative, cost-effective solution to help you build great Business partnerships and increase revenue.

Stellar Professionals LLC is currently accepting resumes for a variety of positions. Please review the database of positions that we are seeking to fill and contact us for additional information about any specific opportunity.

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