* Responsible for providing analytical support through research, data gathering, interpretation and development or testing of policies and procedures and reporting. Responsibilities include assisting in developing documenting business requirements and developing case scenarios in the development of new or enhanced systems.
* Researches and analyzes data to identify trends or potential issues.
* May develop plans and proposals to address issues.
* Participates in the development and management of project plans from project planning and design through testing, implementation and maintenance.
* Prepares written reports and verbal presentations summarizing project objectives, analysis, conclusions, issues and recommendations.
* Communicates with and organizes division staff or project team to meet project objectives.
* Performs miscellaneous duties as assigned.
Skills/Experience:
Job Requirements:
* A Bachelor's degree or equivalent education, training or experience is required.
* A minimum of 3 years related experience.
* Detail orientated, creative and flexible.
* Strong analytical and problem solving skills to evaluate business processes and recommend effective solutions.
* Strong organizational/time management skills and multi-tasking abilities.
* Experience with both process and data-driven structured analysis techniques.
* Knowledge of client's Dental products, policies, claims, eligibility and policies, procedures and guidelines.
* PC literacy required; MSOffice skills (Outlook, Word, Excel, PowerPoint); proficiency in
* InDesign preferred.
* Regularly required to work standard office equipment (personal computer, photocopy machine, fax machine
* Ability to work on a computer up to 7 hours a day.
* Regularly required to sit for long periods of time, and occasionally stand and walk.
* Regularly required to use hands to operate computer and other office equipment.
* Close vision required for computer usage.
* Occasionally required to stoop, kneel, climb and lift up to 25 pounds.
* Ability to maintain consistent, regular attendance.
* Ability to report to perform tasks in a physical work office environment.
* Ability to clearly present written information and findings.
* Must be able to understand fairly complex written and oral instructions.
* Ability to communicate concepts.
* Ability to make executive-level presentations.
* Ability to interact well with co-workers and outside contacts.
- Must-have skills
- Excellent written and verbal communication
- Strong MS Office and Google Workspace proficiency
- Highly organized, independent, and self-motivated
- Experience coordinating campaigns, outreach, and stakeholder activities
- Ability to develop training materials, user guides, and communications
- Comfortable interacting directly with providers and internal teams
- Ability to work PST hours
Preferred skills
- Adobe Analytics, Google Analytics, and Tableau
- Project management and campaign coordination
- Reporting, dashboards, and adoption metrics
- Webinar facilitation and training delivery
- Process mapping / Visio
Ideal candidate: A business analyst, digital adoption specialist, or change management professional with strong communication and organizational skills, rather than a heavily technical IT business analyst.
Pay Transparency: "The expected pay range for this position is $35.00–$40.00 per hour. Final compensation will be determined based on experience, skills, and qualifications. Non-exempt employees are eligible for overtime. Full-time employees are eligible to select from different benefits packages. Packages may include medical, 401(k) without employer match. Paid Sick leave is provided based on state or local laws."
