Description Ready to bring your IT expertise and customer service skills to a team that values reliability and innovation? Looking to make an immediate impact in the fast-paced world of machinery manufacturing? Join our team as a Help Desk/Desktop Support Analyst and become the cornerstone of seamless IT operations for our organization.
Key Responsibilities:- Deliver rapid and effective IT support, resolving technical issues for internal users.
- Troubleshoot hardware and software problems, focusing on Microsoft Windows 10 and Oracle.
- Manage and prioritize incoming service desk tickets, ensuring prompt issue resolution.
- Diagnose and address network connectivity, system errors, and application challenges.
- Administer Active Directory accounts and permissions.
- Collaborate with IT colleagues to drive operational improvements.
- Document processes to grow and maintain the IT knowledge base.
- Assist with system updates, patches, and routine maintenance.
- Communicate clearly with staff, addressing IT concerns with professionalism.
- Uphold high standards of customer service and confidentiality.
Requirements Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent IT training and certifications.
Minimum of 3-5 years of IT support or service desk experience, preferably in a high-functioning environment.
Proficiency in Windows 10 and Active Directory management.
Familiarity with Oracle and other enterprise-level software systems.
Strong troubleshooting skills and the ability to resolve technical issues independently.
Workplace IT certifications such as 900 or CompTIA+ are highly desirable.
Excellent communication and interpersonal skills to support diverse teams.
High level of integrity, confidentiality, and customer service orientation.
Benefits:
MDV
PTO
401K
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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