Job Title: Senior Business Analyst – Guidewire (Auto Insurance)
Location: Greenville SC
Employment Type: Onsite
Job Summary
We are seeking an experienced Senior Business Analyst with deep expertise in Guidewire ClaimCenter, BillingCenter, and Commercial Auto / Trucking Insurance. The ideal candidate will bridge business and technology teams, gathering requirements, defining functional specifications, and driving digital transformation initiatives focused on policy administration, claims, billing, and third-party integrations.
This role requires strong insurance domain knowledge, experience with Guidewire implementations, and familiarity with trucking industry data sources and compliance systems.
Key Responsibilities
- Collaborate with business stakeholders to gather, analyze, and document business requirements.
- Translate business needs into detailed functional specifications and system requirements.
- Work closely with Guidewire development teams on ClaimCenter and BillingCenter enhancements.
- Support Guidewire integrations, configuration, and data migration activities.
- Analyze existing business processes and identify opportunities for automation and digital transformation.
- Coordinate User Acceptance Testing (UAT), defect resolution, and production readiness.
- Facilitate Agile ceremonies including backlog grooming, sprint planning, reviews, and retrospectives.
- Partner with business users, QA teams, architects, and developers to ensure successful project delivery.
Required Experience
- Extensive experience as a Business Analyst within the Property & Casualty Insurance industry.
- Strong expertise in:
- Guidewire ClaimCenter
- Guidewire BillingCenter
- Guidewire integrations
- Data migration
- Guidewire configuration
- Experience supporting commercial trucking or commercial auto insurance platforms.
- Experience with Agile methodologies (Scrum/Kanban).
- Strong documentation and process modeling skills.
Preferred Technical Knowledge
Experience integrating with or utilizing:
- FMCSA data
- VIN Lookup Services
- Telematics Platforms
- Fleet Safety Systems
- Compliance Management Systems
- Other third-party insurance and trucking data providers
Digital Transformation Experience
Experience supporting initiatives involving:
- Customer Portals
- Broker Portals
- Self-Service Applications
- Workflow Automation
- Digital Claims
- Process Automation
Key Deliverables
- Business Requirement Documents (BRD)
- Functional Specification Documents (FSD)
- User Stories and Acceptance Criteria (JIRA / Azure DevOps)
- Process Flow Diagrams
- Use Case Models
- Gap Analysis
- Requirements Traceability Matrix (RTM)
- UAT Test Plans
- Defect Logs
- Test Sign-off Documentation
- Sprint Review Presentations
- Feature Demonstrations
- Business Training Guides
- Operational Playbooks
Required Competencies
- Strong Commercial Auto / Trucking Insurance domain expertise
- Deep understanding of Guidewire ClaimCenter and BillingCenter
- Excellent analytical and problem-solving skills
- Ability to convert complex business processes into functional requirements
- Strong stakeholder management and communication skills
- Experience working with cross-functional teams
- Detail-oriented with strong documentation capabilities
- Delivery-focused in regulated environments
Physical Requirements
- Continuous use of vision, hearing, verbal, and written communication.
- Frequent standing, walking, reaching, handling, and computer usage.
- Occasional bending, kneeling, and lifting up to 25 pounds.
Travel Requirements
- Frequent travel required.
- Occasional evening and weekend work based on project needs.
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