Manhattan Scale Business Analyst

Manhattan Scale Business Analyst 
Direct Hire
Hybrid (8 days per month on site) 

Position Summary
The Business Systems Analyst plays a critical role in being the link between cross-functional teams (which often include business stakeholders, IT staff, project managers, developers, solution architects, and user experience designers) to troubleshoot problems and jointly develop solutions. Identifying and documenting functional requirements. Conducts workflow, process diagrams and gap analysis. Evaluates existing application products and develops recommendations. Writes specifications for interface programs. Coordinates installation.

To excel in this position, you should be an experienced professional with in-depth knowledge of business processes and business system analysis techniques. The ideal candidate will also be dedicated and demonstrate excellent written and verbal communication skills, with experience in warehouse and supply chain systems such as Manhattan Scale.

Job Responsibilities

• Identify and communicate with key stakeholders.
• Gather, review and analyze business and industry data, including KPIs, financial reports and other key metrics.
• Liaise between various business departments and groups.
• Assess options for process improvement, including business process modeling.
• Maintain documentation regarding various projects, processes and operations.
• Conduct technical workflow, process diagrams and gap analysis.
• Evaluate existing application products that could address client requirements and develop recommendations where appropriate.
• Evaluate alternative operational efficiencies.
• Document and refine system modifications.
• Coordinate installation and first-use of new applications.
• Resolve issues related to an application (new or current) involving, as required, team members, vendors, clients, etc. and escalate as needed.
• Collaborate with project managers and cross-functional teams.
• Support and enhance warehouse management processes using Manhattan Scale or similar WMS platforms.
• Participate in system configuration, testing, and implementation of Manhattan Scale solutions.
• Ability to work efficiently unsupervised.
• High degree of creativity.

Minimum Required Qualifications

• Bachelor’s Degree in Computer Science, Supply Chain, Logistics Management and/or equivalent work experience.
• 5+ years of BSA or equivalent experience.
• Hands-on experience with Manhattan Scale (WMS) is required or strongly preferred.
• Strong understanding of warehouse operations, inventory management, and supply chain processes.
• Ability to effectively communicate and influence key stakeholders to support proposed strategies, process improvements and operational decisions.
• Resourcefulness and ability to devise creative solutions to problems.
• Experience testing and mapping various business processes and protocols.
• Familiarity with industry technology systems to gather data and problem solve.
• Excellent communication and leadership skills.

Essential Job Functions

• Maintain regular and punctual attendance.
• Work cooperatively with others.
• Interact with employees and customers in an appropriate manner.
• Use a computer for tasks such as communicating via email and preparing reports and work schedule.
• Review and analyze data and information.
• Plan, prioritize and monitor activities.
• Complete assigned tasks/projects in a timely manner.
• Comply with all Company policies and procedures.