Field Technician

Hyattsville, MD, US • Posted 3 hours ago • Updated 3 hours ago

Contract W2

Contract Corp To Corp

No Travel Required

On-site

Depends on Experience

Fitment

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Job Details

Skills

Windows 10/11
Office 365
Active Directory
Windows 11
MS Office 365 Outlook
VPN
Apple/Mac.
Ticketing

Summary

Job Title: Field Technician

Location: Hyattsville, MD (On-Site)

Duration: Long Term

Description:

Make meaningful contributions that fuel critical outcomes for some of the most complex government, defense, and intelligence projects. Join client as a Field Technician I for a career where your growth is just as important as the mission you support.

Seize your opportunity to make a personal impact as a Field Technician I supporting the CDC personnel. Client is your place to make meaningful contributions to challenging projects and grow a rewarding career. At Client, people are our differentiator. As a Field Technician II you will help ensure today is safe and tomorrow is smarter. Our work depends on Field Technician I joining our team to support the software/hardware services that are provided.

HOW A FIELD TECHNICIAN I WILL MAKE AN IMPACT

Provide outstanding customer support assistance via phone and email in Windows 10/11.
Take incoming customer requests over the telephone, log calls into the ticket tracking system and resolve the technical issues in a timely manner.
Meet SLAs in a high volume work environment and the main CDC campus.
Utilize solid MS Office 365 Outlook
Provide extensive support to remote customers utilizing Citrix and troubleshooting remote access problems effectively.
Perform some network administration tasks, including creating new users, assigning rights, resetting passwords in Active Directory, etc.
Troubleshoot desktops, laptops, tablets, and mobile devices - Android, iPhone or iOS devices.

WHAT YOU’LL NEED TO SUCCEED

IT related experience troubleshooting hardware and software, and connectivity issues.
IT Helpdesk/User Support experience to include 100% telephone support for local & remote customers using Windows 11/Office 365.
Familiarity with a high paced SLA driven environment
Experience troubleshooting Windows 11, MS Office 365 Outlook.
Experience configuring MAC desktops and Laptops
Experience troubleshooting general networking, wireless , and connectivity problems; and knowledge/experience with remote desktop and VPN(Zscaler).
Experience troubleshooting printers, desktops, laptops, tablets, and mobile devices such as Android, iPhone or iOS device, Apple/Mac.
Knowledge of a Ticketing System.
High School Diploma or GED

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10202585
Position Id: 216834
Posted 3 hours ago

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