Technical Writer

About this Position:

Job Title: Technical Writer

Responsibilities:

• Develop and manage federally required documentation for client.

• Prepare and maintain APDs (IAPDs, OAPDs, updates) with supporting materials to secure and retain federal approval and funding.

• Document system architecture, modular design, and technical implementation to meet client's compliance and certification standards.

• Create and maintain the client's Data Quality Plan, including governance, standards, validation, monitoring, and alignment with AFCARS, NCANDS, and NYTD reporting.

• Support PMO and OCM teams with documentation and related project tasks.

• Develop and maintain implementation and operational documents such as deployment guides, configurations, disaster recovery, and continuity plans.

• Maintain business process documentation, SOPs, and end-user materials (user guides, training manuals, job aids, knowledge base).

• Ensure documentation governance through standards, templates, version control, and repository management, keeping content updated throughout the lifecycle.

• Collaborate with cross-functional teams and support federal reviews, audits, and documentation requests, translating complex technical concepts into clear documentation.

Required Skills/Experience:

• Bachelor's degree in Business, Information Systems, or a related field.

• Experience in analyzing, documenting, and implementing software solutions in a technical environment (5 Years).

• Experience with cloud technologies, SaaS solutions, and data analysis. (3 Year).

• Exceptional writing, editing, and proofreading skills, with a keen eye for detail. (5 Years).

• Effective communication, organizational and time-management skills.

• Detail-oriented with a focus on producing high-quality deliverables.

• Ability to work independently as well as collaboratively within a team.

Preferred/Not Required:

• Specific experience in case management with Child Welfare domains.

• Hosted web application implementation experience within the Human Services sector (ie Social Services, Crisis/Emergency Services).

• Change management experience.