AV Field Service Technician- Greater CT Region

AV Service Technician
Location: Greater Connecticut / Massachusetts
Employment Type: Full-Time (TEKsystems Employee)
Overview
TEKsystems is seeking an experienced AV Service Technician to support a well-known national AV integrator serving corporate enterprise clients. This role requires hands-on experience from an integration company background with strong skills in AV troubleshooting, network diagnostics, and software configuration. You will respond to service tickets in executive boardrooms, corporate conference centers, and enterprise collaboration spaces throughout the greater Connecticut and Massachusetts region.
As a TEKsystems employee, you will receive competitive compensation, full benefits, and opportunities for long-term career development.
Key Responsibilities

• Respond to service tickets in corporate enterprise environments and provide expert AV system troubleshooting.
• Diagnose and resolve AV-related network issues including IP conflicts, VLAN configuration, multicast routing, and bandwidth problems.
• Troubleshoot software and firmware issues across control systems, DSPs, and collaboration platforms.
• Service and support enterprise AV technologies including:
  • Crestron control systems (DM, NVX, touch panels, processors)
  • AMX and Extron control platforms
  • Biamp and QSC audio DSP systems
  • Dante audio networking
  • Microsoft Teams Rooms, Zoom Rooms, and Cisco collaboration endpoints
  • AV-over-IP systems (SDVoE, Crestron NVX, etc.)
  • Corporate video conferencing and unified communication systems
  • Displays, projectors, video walls, and digital signage
• Perform software updates, configuration changes, and system optimization.
• Work with IT teams to resolve network and integration issues.
• Document service activities and provide detailed technical reports.

Required Technical Skills
Strong AV, network troubleshooting, and software skills are essential:

• Hands-on experience troubleshooting corporate AV systems in live enterprise environments.
• Strong network troubleshooting skills: diagnosing IP addressing issues, VLAN problems, switch configuration, multicast, and QoS.
• Software troubleshooting experience with control system platforms (Crestron, AMX, Extron).
• Ability to work within DSP software environments (Biamp Tesira, QSC Q-SYS) for configuration and troubleshooting.
• Experience with collaboration platform software (Teams Rooms, Zoom Rooms, Webex).
• Understanding of AV signal flow, EDID management, HDCP, and AV-over-IP protocols.
• Ability to use network diagnostic tools (ping, traceroute, Wireshark, etc.).
• Comfortable reading system documentation, network diagrams, and technical drawings.

Soft Skills

• Professional communication with corporate clients and executive-level users.
• Ability to work independently and manage multiple service tickets.
• Strong problem-solving skills in high-pressure corporate environments.
• Customer-focused mindset with commitment to service excellence.
• Collaborative approach when working with IT departments and project teams.

Travel

• Daily travel within the greater Connecticut and Massachusetts area is required.
• You will return home each night; no overnight travel expected.
• A personal vehicle is required; mileage and work-related travel expenses are reimbursed.

Experience & Certifications

• Must have integration company background: 3-5 years of AV field service experience with a corporate AV integrator.
• Proven experience supporting corporate enterprise AV environments.
• Strong track record in AV troubleshooting, network diagnostics, and software configuration.
• AV certifications are a huge plus: CTS, CTS-I, Crestron Certified, Biamp Certified, QSC Certified, Dante Certification, Extron Certified, or other manufacturer-specific credentials.
• Networking certifications (Network+, CCNA) are also valued.

What TEKsystems Provides

• Full-time employment with competitive pay.
• Comprehensive benefits including medical, dental, vision, and 401(k).
• Career progression and support for professional certifications.
• Opportunity to work with a respected integrator serving Fortune 500 and enterprise clients.

Job Type & Location
This is a Permanent position based out of Connecticut, serving corporate enterprise clients in the greater Connecticut and Massachusetts region.
Job Type & Location
This is a Permanent position based out of Hartford, CT.
Pay and Benefits
The pay range for this position is $45.00 - $55.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Hartford,CT.
Application Deadline
This position is anticipated to close on Mar 31, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.