Information Technologist I - IMO

 Job Description

Information Technologist I (IMO)

Location: Fort Sill, Oklahoma

***Position is contingent on contract award***

Clearance Level: Active Top Secret, TS/SCI eligible (T3)

About the Job: We are seeking a highly experienced Information Technologist I to serve as key personnel supporting a high-visibility Federal Government program.

Program:  USAFCoE  Information Technology (IT) Support Services

The Information Technologist I (IMO) will be responsible to provide full-scope IT support for the Fires Center of Excellence, including administration of all networks (SIPRNet, NIPRNet, LAN/WAN, WLAN), lifecycle management for over 10,000 devices, work order coordination via AESMP, and support for all classroom training technology and web services.

 Duties and responsibilities include:

The Information Technologist I will be responsible for:

·         Provide client administration for Microsoft desktop and laptop systems.

·         Provide network registration of client equipment into the current installation software/asset management application.

·         Establish new, maintain, delete, and troubleshoot Microsoft Intune accounts/client systems.

·         Trouble-shoot and resolve user/client standard application/configuration problems via

·         telephone assistance call, remote control and at user locations.

·         Maintain local standard operating system and local/standard client application software to current Army configuration, service pack, patch, and security fix and virus definition standards.

·         Perform troubleshooting to resolve desktop baseline application and E-Mail problems.

·         Coordinate standard system image configuration changes with the NEC.

·         Provide guidance to desktop services technicians, assigned users, and peers.

·         Install, configure and maintain desktop applications.

·         Configure Standard Army application systems.

·         Install, configure and maintain desktop Commercial off-the-shelf (COTS), and

·         Government off-the-shelf (GOTS) authorized client applications.

·         Perform commercial hardware repair on computer systems.

·         Assist System Administrators with testing of local client applications and security patches.

·         Create/update documentation for conventional technical processes (Continuity Books).

·      Assist System Administrators with installing/testing of system software or network hardware configurations and coordinate the documentation of all client hardware and software changes, to include generating and modifying procedures for the Standard Operating Procedure (SOP)/User’s Guide. Use the Army Enterprise Service Desk system to create, modify, update and resolve new or assigned customer support request incidents.

·         Assist in the preparation of technical documentation and configuration change requests.

·     Clearly and concisely communicate correct information in response to telephone  assistance calls, user requests, technical questions, or when attending meetings as a technical representative, to technical and non-technical users at all levels of the command.

·         Provide daily on-site operational and sustainment Tier one initial support for installed

classroom audiovisual equipment (hardware, software and ancillary and associated items of equipment to include networking and TEAMS video conferencing for FCP classrooms.

 REQUIREMENTS 

·         IT Level (IAW AR 25- 2)

·         Computing Environment MD-101 certification or equivalent to be granted and to retain elevated network privileges

·         IA Category Skill & Experience Level - IAT II

·         Security + & Computing Environment Certification – required for Elevated Network Right Computing Environment (CE) training.

·         Must have a minimum of two (2) years of client support in a Microsoft Windows based environment. The current Microsoft environment is Windows 11 with Microsoft 365.

·         Have experience with providing client support for users on Microsoft Windows network operating systems in a Microsoft Intune environment using applications in Microsoft 365 (including Outlook, OneDrive, Word, PowerPoint, Excel, OneNote, SharePoint, Teams, Viva Engage and Access).

·         Have a strong base of experience in troubleshooting and resolving desktop related issues or user problems.

·         Have knowledgeable in PC imaging, connectivity, remote printer setup and troubleshooting automated E-Mail systems.

·         Have the ability to quickly and accurately diagnose and resolve problems with computer hardware/software from a remote location.

·      Have experience in implementing systems security to include managing and issuing passwords, establishing user/group accounts, and recommending and developing file permission attributes.

·         Shall have the ability to clearly and concisely communicate technical information to non-technical users at all levels of the organization.

·         Have a good understanding and experience with general connectivity issues in LAN/WAN/Internet environments.

·   Have effective written, verbal, and interpersonal communication skills. The Contractor shall have an advanced understanding of Transmission Control Protocol/Internet Protocol

Education: Have either, an Associate’s Degree in Information Systems/Computer Science or a technically related degree; OR three (3) years of technically related field experience in Desktop Support or Network Administration.