Universal Customer Advisor

Customer Experience Advisor (Luxury Brand Support | Hybrid)

Location: Warren, MI (Remote after training)
Schedule: Flexible shifts Monday-Saturday (availability required)

About the Opportunity

Join a leading global organization supporting a prestigious luxury brand known for delivering exceptional customer experiences. This role puts you at the forefront of customer engagement-serving high-value clients and ensuring every interaction reflects premium service standards.
This is an excellent entry point into a world-class organization with strong career growth potential for individuals who are passionate about customer experience, problem-solving, and brand excellence.

Key Responsibilities

• Serve as the primary point of contact for customers across multiple communication channels (phone, digital platforms, etc.)
• Manage and resolve customer cases from start to finish, ensuring timely follow-up and resolution
• Provide support for service-related concerns, product inquiries, and brand-related requests
• Assist customers with technical troubleshooting related to vehicle features, connectivity, mobile apps, and infotainment systems
• Collaborate with internal teams, field personnel, and partner locations to resolve complex issues
• Document all interactions, actions taken, and resolutions in internal systems
• Participate in quality reviews and coaching sessions to continuously improve performance
• Maintain high standards for customer satisfaction, response times, and case resolution
• Support escalations and provide insights into root causes and corrective actions
• Contribute to a team culture centered on delivering a premium, customer-first experience

Required Qualifications

• Bachelor's degree or equivalent work experience (required)
• 2+ years of customer service experience (luxury or high-touch environment preferred)
• Strong verbal and written communication skills
• Experience in a call center or customer support environment
• Proven ability to manage multiple cases and priorities simultaneously
• Strong problem-solving and critical-thinking skills
• Comfortable navigating multiple systems and tools (CRM platforms, Microsoft Office, etc.)
• High level of professionalism and attention to detail
• Reliable work history with demonstrated tenure

What You'll Bring

• A customer-first mindset with a passion for delivering exceptional service
• Empathy and professionalism when handling complex or sensitive concerns
• Adaptability in a fast-paced, evolving environment
• Strong collaboration skills and willingness to support team success
• Motivation to grow within a large, established organization

Work Environment

• Remote model after Hybrid training (combination of on-site and remote work)
• Training period includes regular on-site collaboration
• Modern, team-focused environment with access to leadership and development opportunities
• Must be able to commute to the Warren, MI area as needed

Why This Role Matters

You will be the voice of a luxury brand-playing a key role in shaping customer perception and loyalty. This is more than a call center role; it's an opportunity to deliver white-glove service and build meaningful relationships while developing a long-term career path.

What's in It for You

• Opportunity to work with a globally recognized luxury brand
• Career growth and advancement pathways
• Remote work flexibility after training
• Exposure to cutting-edge products and technology
• Supportive, team-oriented culture

Job Type & Location
This is a Contract position based out of Warren, MI.
Pay and Benefits
The pay range for this position is $20.00 - $21.50/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Warren,MI.
Application Deadline
This position is anticipated to close on Jun 16, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.