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Customer Service Representative

Syracuse, NY, US • Posted 1 day ago • Updated 1 day ago

Contract W2

12 Months

No Travel Required

On-site

$17/hr

Fitment

Dice Job Match Score™

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Job Details

Skills

Customer Service
Communication Skills
Active Listening
Multitasking
Attention to Detail
PC Skills
Problem Solving
Call Center
Customer Inquiries
Claims Processing

Summary

Customer Service Representative – Level I

Under the direction of the Supervisor of Customer Service, the Customer Service Representative resolves customer inquiries via telephone, email, walk-in, and mail regarding plan benefits, claim payments and denials, and eligibility in accordance with custom-designed benefit plans. The representative provides polite, professional, and courteous service while meeting established performance and productivity goals.

Essential Responsibilities:

Researches and responds to inquiries from internal and external customers via telephone, email, walk-in, and mail.
Provides accurate information regarding benefit plans, claims, payments, denials, and eligibility.
Meets established statistical performance measures, including call length and daily call volume.
Acts as a liaison between customers, internal departments, vendors, and business associates.
Assists with training other team members.
Participates in ongoing training related to regulations, software systems, policies, procedures, and job requirements.
Adheres to all Customer Service policies and procedures.
Handles customer inquiries in a calm, polite, professional, and courteous manner.
Multitasks effectively in a fast-paced environment while maintaining accuracy.

Minimum Qualifications:

Associate’s degree in Business Administration or a related field with at least 6 months of work experience; OR
At least 2 years of experience working in a customer service setting/environment in lieu of a degree.
Successful completion of the Customer Service Training Program.
Excellent oral, written, and listening communication skills.
Strong PC/computer skills.
Ability to handle stressful situations professionally.
Ability to multitask while maintaining a high level of accuracy.
Ability to meet productivity and performance goals.
Willingness to work occasional overtime as required by business needs.

Work Authorization: U.S citizen.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10244982
Position Id: 9052065
Posted 1 day ago

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Bala Theeran

Recruiter @ N2 Services Inc

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