100% Remote Support Content Producer

Hi,

Hope you are doing well,

Please find the job description given below and let me know your interest.

                    

Position: 100% Remote Support Content Producer

Location: Remote

Duration: 6+ Months

Quick Interview

 

Job Description

 

Job Description

 

As a Support Content Producer, your purpose is to produce and publish community content that helps customers solve problems. You will manage the content calendar for the Community Solutions Hub, work alongside AI to draft and refine articles, collaborate with SMEs to validate technical accuracy, and produce short product UI videos that accompany published solutions content.

 

You are:

 

• A skilled technical communicator. You simplify complex platform topics without losing accuracy, and you know the difference between writing for humans and writing for search and AI.
• AI-fluent by default. You use AI tools daily to draft, structure, and refine content. You know how to prompt well, when to trust the output, and when to rewrite from scratch.
• Calendar-driven and self-directed. You thrive with a content calendar and sprint cadence. You manage your own queue, flag blockers early, and ship on time.
• Experimentally minded. You test new tools, try different formats, and bring ideas for how AI can accelerate the team’s content production without sacrificing quality.
• A strong SME collaborator. You know how to extract insights from technical experts quickly, and you can turn a 30-minute conversation into a publishable article.

 

Impact:

 

You will be a primary driver of content volume and quality for Support-related Community troubleshooting and how-to content. Your work directly supports:

 

• Self-service success: articles that answer the questions customers are already asking before they submit cases
• Search and AI visibility: content structured to rank, surface in AI assistants, and earn zero-click answers
• Community credibility: well-crafted content that reflects the depth of product expertise
• Content velocity: consistent output that keeps the editorial calendar moving without sacrificing quality

 

 

What You Get to Do in This Role:

 

Content Production

• Manage and execute the Support Community content calendar, managing deadlines and the publish queue
• Draft short- and medium-length articles using AI-assisted workflows
• Apply content type frameworks (How-To, Troubleshooting, Explanation, FAQ) with the correct structure and voice for each
• Write with AEO and GEO principles in mind

 

 

SME Collaboration

•        Schedule and conduct brief SME interviews to capture technical insights and validate accuracy

•        Incorporate SME review feedback and route approvals through the content review workflow

•        Build relationships with SME contributors across product and support teams to grow the author bench

 

Quality and Governance

•        Apply voice, tone, and structural standards consistently across all published content

•        Categorize content accurately in the community platform to support discoverability and analytics

•        Flag content quality issues, gaps, and update needs as you encounter them during production

•        Participate in sprint reviews and retrospectives to continuously improve production quality and velocity

 

Analytics and Optimization

 

•        Track article performance using available analytics (views, engagement, search impressions, case deflection signals)

•        Surface insights from performance data to inform future content planning and prioritization

•        Support pre/post optimization analysis when articles are revised or refreshed

 

Qualifications

 

Required:

 

•        4 to 5 years of experience producing digital content such as blog posts, help articles, or technical writing

•        Demonstrated experience using AI writing tools (ChatGPT, Claude, Gemini, Jasper, or equivalent) as a core part of your production workflow

•        Strong writing, editing, and structural judgment: you know what makes content clear, findable, and actionable

•        Ability to understand and accurately explain technical or enterprise software topics to a general professional audience

•        Experience managing a content calendar and juggling multiple articles in various stages of production

•        Comfort working with SMEs: scheduling conversations, asking the right questions, and turning technical input into accessible content

•        Familiarity with content performance metrics: you can read a dashboard and connect data to editorial decisions

 

Strongly Preferred

• Knowledge of SEO, AEO, or content optimization for AI search: structured headings, direct answers, featured snippet formatting
• Background writing for community platforms, help centers, or support organizations
• Familiarity with enterprise software, ServiceNow, or related
• Exposure to content operations workflows such as editorial calendars, style guides, quality scoring, or similar

 

Bonus Points

• You have experience writing for a community platform, help center, or support organization
• You are familiar with enterprise software or IT-related topics
• Experience producing screen recordings, product UI walkthroughs, or how-to videos using tools such as Descript, Camtasia, Loom, or similar
• You have built or contributed to a prompt library, content template system, or AI workflow documentation
• You have used tools like Airtable, Notion, or Asana for content pipeline management
• You have an opinion about what makes AI-generated content good, and you edit aggressively to get there

 

AI Tools Familiarity: What We Mean

 

We are looking for a practitioner who has integrated AI into their day-to-day content work. In this role, AI fluency means:

 

• Capability        What it looks like in this role
• AI drafting        Use LLMs to produce first drafts from a brief or outline; edit outputs to meet voice and quality standards
• Prompt engineering        Write structured prompts that produce usable, on-brand content, not just generic output
• AI writing tools        Daily proficiency in at least one: Claude, ChatGPT, Gemini, or similar
• AI video tools (bonus)        Produce product UI walkthroughs and how-to screen recordings using tools such as Descript, Camtasia, or Loom; willingness to experiment with AI narration and editing features
• AI-assisted research        Use AI to rapidly surface related topics, identify gaps, and generate article outlines from raw inputs (cases, KB articles, community posts)
• Editorial oversight        Know when AI output is good enough and when it needs a full rewrite, and always bring human judgment to the final product 

 

Thanks & Regards,
Gaurav Gaur
Email:  | Phone :