Mission: Ensure operational continuity of NA Print Services, acting as service liaison and operational analyst.
Key Activities: - Act as primary interface with EUS Director and project related activities supporting print capabilities, large project initiatives, and print operational troubleshooting - Manage lifecycle of Print devices (inventory, expired contracts, zero-usage, suspensions, ETF waivers)
- Escalate and follow-up on system/application issues (coverage, in-building connectivity)
- Analyze print type usage usage, identify overages, propose optimization actions
- Assist large-scale Printand facilities initiatives (deployment, recycling, migration)
- Contribute to process improvement and cost savings initiatives
- Ensure rapid reaction and autonomy in dealing with infrastructure or cloud service issues Required Competencies:
- Excellent knowledge of Print technology, Print mechanics, contract lifecycle, and operational support of all print technology
- Technical understanding of Print technology set up configuration (on prem / cloud print services)
- Proficiency in ServiceNow or equivalent ITSM solutions
Qualifications & Background:
- Minimum AS +3 (e.g. Print, IT degree)
- Strong understanding of the Print industry (operator processes, contract structures, mobile lifecycle management)
- Good IT culture (ticketing tools, databases, data visualization)
Deliverables:
- Operational KPI tracking (response times, resolution, savings)
- On-demand incident/escalation reports
#LI-BH1 #LI-ONSITE
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: 10106616
- Position Id: 63886
- Posted 23 days ago
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