Field Service Technician

Description

The Technician, IT Enterprise Operations independently performs all aspects of field support including installation, troubleshooting, repair and maintenance of PCs and mechanical equipment in assigned regions. The role interacts with people and develop long-term relationships with their customers. The Technician, IT Enterprise Operations is the first line of contact with end-users. Responsibilities Perform on-site service, repair and/or installation of hardware and software throughout assigned region. Assist customers in the diagnosis and resolution of technical and service issues including end-user local-area network access problems, e-mail, Internet, and network or local printer problems. Provide one-on-one end-user problem resolution with remote desktop tools, telephone, and in-person. Diagnose and resolve desktop and laptop hardware issues. Install new IT and related equipment and software. Help coordinate timely support and repair of various IT equipment covered by third-party vendor maintenance agreements. Manage assigned help tickets, ensuring maximum issue resolution in minimum time with the end-user needs as the focus. Perform multiple technical tasks with a need to routinely upgrade skills to meet changing job conditions. Other duties and responsibilities as assigned. Required Equivalent to high school diploma or general education degree (GED). 2+ years of experience in an IT environment with troubleshooting skills and networking and hardware problems. Possess a valid Real ID driver's license. Travel 4 times per week by ground and/or air throughout the United States. Up to 90% travel. If hired into a traveling position: Must possess and maintain a valid driver's license and automobile insurance. Driver's license must be verified by completing a background check and motor vehicle check at the time of hire. Required to timely travel to multiple offices per day, in some cases several times per day, and must have reliable means of transportation to travel to assigned offices. In lieu of a valid driver's license and automobile insurance, must have reliable means of alternate transportation which would allow for required, timely travel to multiple offices per day, in some cases several times per day. Travel may be planned or unplanned and is subject to change without notice. Preferred MCP (Microsoft Certified Professional), A+, Network+, or ITIL Certification. Associate degree or higher in related field of study from an accredited college or university. 3+ years of experience in an IT environment with troubleshooting skills and networking and hardware problems. Experience in Windows or Citrix. Experience providing end-user phone or hands-on support. Experience in dental, medical, healthcare or retail industry. Understanding and experience with self-managing work and logistics for optimal route to resolve at offices. Knowledge/Skills/Abilities Knowledge of Windows 11, Windows 10, Windows 8, Windows 7, Windows Servers, Microsoft Office, and theories of network systems. Ability to multi-task effectively without compromising the quality of the work. Demonstrated effective interpersonal, verbal and written communication skills. Detail oriented, organized, process focused, problem solver, self-motivated, proactive, ambitious, customer experience focused. Ability to draw conclusions and make independent decisions with limited information. Ability to respond to common inquiries from customers, staff, regulatory agencies, vendors, and other members of the business community. Ability to maintain confidentiality, meet deadlines and schedules, set priorities, work as part of a team, work independently and adapt to changing work priorities. Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Ability to develop and maintain constructive and cooperative working relationships with others. Ability to demonstrate adaptability to changes, delays, unexpected situations, and effectively manage competing demands. Ability to prioritize tasks and projects with limited direction, while understanding and contributing to the success of the assigned regions.

Skills

Troubleshooting, Installation, cabling installation, network troubleshooting, Install, repair equipment, hardware troubleshooting, desktop troubleshooting, asset management, comptia a+

Top Skills Details

Troubleshooting,Installation,cabling installation,network troubleshooting,Install,repair equipment,hardware troubleshooting,desktop troubleshooting,asset management

Additional Skills & Qualifications

- Looking for someone with 2 years+ experience within the field service space. - Really wanting them to be able to self-manage while traveling to different sites. - Will be traveling 70-80% of the time. Knowledge of Windows 11, Windows 10, Windows 8, Windows 7, Windows Servers, Microsoft Office, and theories of network systems. Ability to multi-task effectively without compromising the quality of the work. Demonstrated effective interpersonal, verbal and written communication skills. Detail oriented, organized, process focused, problem solver, self-motivated, proactive, ambitious, customer experience focused. Ability to draw conclusions and make independent decisions with limited information. Ability to respond to common inquiries from customers, staff, regulatory agencies, vendors, and other members of the business community. Ability to maintain confidentiality, meet deadlines and schedules, set priorities, work as part of a team, work independently and adapt to changing work priorities. Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Ability to develop and maintain constructive and cooperative working relationships with others. Ability to demonstrate adaptability to changes, delays, unexpected situations, and effectively manage competing demands. Ability to prioritize tasks and projects with limited direction, while understanding and contributing to the success of the assigned regions.

Experience Level

Intermediate Level

Job Type & Location
This is a Permanent position based out of Irving, TX.
Pay and Benefits
The pay range for this position is $57200.00 - $77584.00/yr.
Medical, dental, and vision insurance Paid time off Tuition Reimbursement 401K Paid time to volunteer in your local community
Workplace Type
This is a fully onsite position in Irving,TX.
Application Deadline
This position is anticipated to close on May 29, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.