Job Description
A global leader in payments and digital commerce is looking for a Director, Product Development - MCP Platform & Agent Ecosystem to define how AI agents, Large Language Models, and emerging AI platforms securely interact with enterprise services at scale. This group serves as the innovation engine behind many of the company's most strategic digital initiatives, building products and platforms that transform how customers experience payments, membership, and financial services. As AI reshapes the technology landscape, this company is investing heavily in the infrastructure, governance, and developer platforms required to participate in the rapidly evolving agent ecosystem.
In this role, you will own the strategy, vision, and roadmap for the company's Model Context Protocol (MCP) platform, establishing the foundational capabilities that enable AI agents, external platforms, and internal AI experiences to securely access the company's services. This position sits at the intersection of AI, platform product management, developer experience, security, governance, and enterprise architecture. You will work closely with Product, Engineering, Security, Risk, Compliance, Privacy, and Data teams to create the standards, operating models, and platform capabilities that will accelerate AI adoption across the organization while maintaining the highest levels of trust, security, and customer protection.
This is a unique opportunity to shape one of the most strategic AI platform initiatives within a world-class financial services organization. You will serve as the company's subject matter expert on MCP architecture, AI agent ecosystems, and platform governance while helping establish the reusable foundations that power next-generation customer experiences. For someone passionate about AI infrastructure, developer platforms, and emerging agent technologies, this role offers the chance to influence enterprise-wide strategy at massive scale.
Required Skills & Experience
8+ years of Product Management experience with significant ownership of platform, API, developer platform, infrastructure, or ecosystem products
Proven track record defining product strategy and delivering large-scale platform initiatives across multiple stakeholder groups
Experience building developer-facing products, APIs, SDKs, integration frameworks, or platform ecosystems
Strong understanding of authentication, authorization, OAuth, identity management, consent management, and platform security principles
Experience partnering with Legal, Compliance, Privacy, Risk, and Security organizations to launch customer-facing capabilities
Strong experience operating within highly cross-functional enterprise environments and influencing without direct authority
Experience establishing product metrics, experimentation frameworks, and data-driven decision-making processes
Exceptional communication skills with the ability to translate complex technical concepts into business outcomes
Bachelor's degree or equivalent professional experience
Desired Skills & Experience
Experience working with Large Language Models (LLMs), AI agents, agentic systems, MCP, tool orchestration, or function-calling architectures
Experience building products for developer ecosystems, partner integrations, marketplaces, or platform businesses
Knowledge of MCP standards, AI agent frameworks, and emerging AI platform ecosystems
Experience defining responsible AI controls, governance frameworks, or AI platform standards
Familiarity with observability, telemetry, monitoring, analytics, and platform measurement systems
Experience with personalization platforms, customer context systems, conversational AI, or recommendation engines
Experience partnering with enterprise architecture, security, privacy, and identity organizations on large-scale initiatives
Financial services, fintech, payments, or other highly regulated industry experience
Advanced degree in Business, Computer Science, Engineering, or a related discipline
What You Will Be Doing Daily Responsibilities
Own the vision, strategy, and roadmap for the American Express MCP Platform and Agent Ecosystem
Define platform standards, governance frameworks, and operating models that enable scalable MCP adoption across the enterprise
Build and lead the MCP Center of Excellence, establishing best practices, reusable frameworks, and implementation guidance
Partner with Product, Engineering, Architecture, Security, Privacy, Compliance, and Risk teams to deliver platform capabilities
Define standards for AI tool design, metadata structures, schemas, prompts, agent interactions, and developer experiences
Establish onboarding, documentation, SDK, and integration standards for internal and external platform consumers
Develop authentication, authorization, consent management, and identity frameworks that enable secure AI interactions
Define governance models and responsible AI standards that ensure compliance, transparency, and customer trust
Establish platform-wide quality, evaluation, observability, telemetry, and performance measurement capabilities
Partner with Data Science and Analytics teams to define KPIs, experimentation frameworks, and optimization strategies
Build personalization and contextual intelligence foundations that improve AI-enabled customer experiences
Serve as a strategic advisor to business leaders and product teams adopting MCP and agent-based technologies
Evaluate emerging industry standards, AI ecosystems, and agent platforms to continuously evolve platform strategy
The Offer
You will receive the following benefits:
Competitive Base Salary
Annual Bonus Opportunity
Equity and Long-Term Incentive Opportunities (where applicable)
Comprehensive Medical Insurance
Dental Benefits
Vision Benefits
401(k) Plan with Company Match
Paid Time Off
Paid Holidays
Parental Leave Benefits
Professional Development Opportunities
Access to Industry-Leading AI and Technology Initiatives
Career Growth within a Global Fortune 100 Organization
Applicants must be authorized to work in the US on a full-time basis now and in the future.
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Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: 10105282
- Position Id: 881253
- Posted 2 days ago
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