Overview
On Site
USD 60.00 - 65.00 per hour
Contract - Independent
Skills
IT Management
Project Implementation
Thought Leadership
FOCUS
Testing
Collaboration
Workflow
Continuous Integration
ITIL
Project Management
Roadmaps
Status Reports
Training
Knowledge Transfer
Regulatory Compliance
Computer Science
Information Technology
Management
JavaScript
Scripting
IT Service Management
Mapping
SOAP
Reporting
Dashboard
Leadership
Team Leadership
Offshoring
Communication
Stakeholder Management
Presentations
ServiceNow
Configuration Management Database
IT Operations
Privacy
Marketing
Job Details
Location: Salt Lake City, UT
Salary: $60.00 USD Hourly - $65.00 USD Hourly
Description: Our client is currently seeking a ServiceNow Technical Lead
We are seeking an experienced and technically proficient Onshore ServiceNow Lead to oversee and manage ServiceNow projects and operations for our esteemed client. This role requires a dynamic individual who can serve as the key bridge between the onshore client team and the offshore delivery team. With a strong focus on CMDB management, ServiceNow projects, and upgrade activities, the ideal candidate will bring both technical expertise and exceptional leadership capabilities
This job will have the following responsibilities:
Key Responsibilities:
Leadership and Coordination:
Technical Expertise:
CMDB and Discovery:
Project Management:
Stakeholder Management:
Governance and Compliance:
Education: Bachelor's degree in computer science, Information Technology, or a related field.
Experience:
Technical Skills:
Leadership Skills:
Preferred Qualifications:
ServiceNow certifications: Certified System Administrator (CSA), Certified Implementation Specialist (CIS) in CMDB, ITOM, or other relevant areas
By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.
Contact:
This job and many more are available through The Judge Group. Please apply with us today!
Salary: $60.00 USD Hourly - $65.00 USD Hourly
Description: Our client is currently seeking a ServiceNow Technical Lead
We are seeking an experienced and technically proficient Onshore ServiceNow Lead to oversee and manage ServiceNow projects and operations for our esteemed client. This role requires a dynamic individual who can serve as the key bridge between the onshore client team and the offshore delivery team. With a strong focus on CMDB management, ServiceNow projects, and upgrade activities, the ideal candidate will bring both technical expertise and exceptional leadership capabilities
This job will have the following responsibilities:
Key Responsibilities:
Leadership and Coordination:
- Act as the primary point of contact for the onshore client team.
- Coordinate and collaborate effectively with offshore delivery teams to ensure seamless project execution.
- Provide thought leadership and strategic guidance to the client on ServiceNow best practices and solutions.
Technical Expertise:
- Design, develop, and implement solutions on the ServiceNow platform, with a specific focus on CMDB and related modules.
- Lead efforts to configure, maintain, and optimize the CMDB, ensuring data accuracy, completeness, and compliance with governance standards.
- Guide and perform ServiceNow upgrades, including testing, validation, and deployment of new platform releases.
- Collaborate with teams to develop workflows, automation, and integrations tailored to client requirements.
CMDB and Discovery:
- Oversee and manage Discovery and Service Mapping activities to maintain accurate and up-to-date CI data.
- Define and implement reconciliation rules, CI classes, and data models to align with business needs.
- Troubleshoot and resolve CMDB issues, ensuring alignment with ITIL standards.
Project Management:
- Lead ServiceNow implementation and enhancement projects, ensuring timely delivery and adherence to quality standards.
- Prepare and present project updates, roadmaps, and status reports to client stakeholders.
- Manage risk, dependencies, and issues while proactively identifying opportunities for improvement.
Stakeholder Management:
- Build and maintain strong relationships with client stakeholders, understanding their needs and translating them into actionable deliverables.
- Provide training, knowledge transfer, and guidance to client and offshore teams on ServiceNow best practices.
Governance and Compliance:
- Establish and enforce governance frameworks for CMDB and platform usage.
- Ensure adherence to security, compliance, and regulatory standards
Education: Bachelor's degree in computer science, Information Technology, or a related field.
Experience:
- 10+ years of experience in ServiceNow development, implementation, and administration.
- Proven track record in managing CMDB, Discovery, and Service Mapping activities.
- Significant experience in ServiceNow upgrade activities and platform maintenance.
Technical Skills:
- Proficiency in scripting languages (JavaScript, Glide scripting).
- Expertise in ServiceNow modules: CMDB, ITSM, ITOM (Discovery, Service Mapping).
- Knowledge of integration methods (REST/SOAP APIs, MID Server configurations).
- Familiarity with ServiceNow reporting and dashboard creation.
Leadership Skills:
- Experience in leading teams across onshore and offshore locations.
- Strong communication, stakeholder management, and presentation skills.
Preferred Qualifications:
ServiceNow certifications: Certified System Administrator (CSA), Certified Implementation Specialist (CIS) in CMDB, ITOM, or other relevant areas
By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.
Contact:
This job and many more are available through The Judge Group. Please apply with us today!
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.