IT Technical Support Analyst I

Kenosha, WI, US • Posted 23 hours ago • Updated 10 hours ago
Full Time
On-site
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Customer Support
  • Communication
  • Network
  • Information Technology
  • System Documentation
  • Computer Hardware
  • Service Desk
  • Microsoft Windows Server
  • Hypervisor
  • Veeam
  • Backup
  • Multi-factor Authentication
  • Operating Systems
  • Management
  • Scheduling
  • Data Processing
  • Process Improvement
  • Technical Support

Summary

IT Technical Support Analyst I:
On behalf of our Technology client, Procom is searching for an IT Technical Support Analyst I for a contract role. This position is onsite at our client's Kenosha, Wisconsin office.

IT Technical Support Analyst I - Job Description:
The IT Technical Support Analyst I provides essential technical support and assistance to customers through various channels, ensuring user satisfaction. This role involves maintaining computer-related functions, administering systems, and ensuring secure communication systems within the company.

IT Technical Support Analyst I - Responsibilities:
Provides quick response time to analyze problems and provide customer support.
Troubleshoots system management to maximize computer time.
Installs software/hardware to empower users to better accomplish their jobs.
Simplifies operational practices to remove non-value-added steps.
Ensures that the communication system is secure.
Ensures software and systems are available to quickly get users onto the network.
Maintains Information Technology systems documentation.

IT Technical Support Analyst I - Mandatory Skills:
Computer hardware and setup
ServiceDesk operations
Operating systems such as Microsoft Windows, Server, and Hypervisors
Software applications such as MS-Office, Anti-Virus Applications, VEEAM or comparable backup solution
Multi-factor authentication
Customer focused environment
Operating system management

IT Technical Support Analyst I - Nice-to-Have Skills:
Scheduling work to achieve goals
Data processing
Process improvement
Good interpersonal skills
Flexibility to adapt to changes in the marketplace

IT Technical Support Analyst I - Assignment Length:
The contract could be a month or could stretch much longer, with the potential for a longer-term hire as the team is in growth mode.

IT Technical Support Analyst I - Start Date:
ASAP.

IT Technical Support Analyst I - Assignment Location:
Kenosha, Wisconsin, United States, onsite.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10454504
  • Position Id: 72be836c4ed7b35696f048cf5860c84c
  • Posted 23 hours ago
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