Principal Business Systems Analyst (ERP / Salesforce / OTC)

Job Title: Principal Business Systems Analyst (ERP / Salesforce / OTC)

Location: Remote (USA & Canada)
Duration: Long-term Contract

Job Summary

We are seeking an experienced Principal Business Systems Analyst (BSA) to support enterprise application initiatives with a strong focus on Order-to-Cash (OTC), ERP systems, and Salesforce CRM.

This role will be responsible for driving business process improvements, leading system integrations, and supporting the implementation and optimization of enterprise business applications. The ideal candidate will combine strong functional expertise with technical understanding to bridge business needs and IT solutions.

Key Responsibilities

• Lead business process design workshops to improve operational efficiency and system workflows
• Gather, analyze, and document business and technical requirements
• Drive Order-to-Cash (OTC) process improvements including order management, billing, and invoicing
• Collaborate on ERP and Salesforce integrations and enhancements
• Lead data migration activities including data mapping, transformation, and validation
• Support system implementation lifecycle (SDLC) including testing, UAT, and post-go-live support
• Conduct cost-benefit and ROI analysis for new system implementations
• Act as a liaison between business stakeholders and technical teams
• Create documentation such as use cases, process flows, and functional specifications
• Support change management, training, and user adoption initiatives

Required Qualifications

• Bachelor’s degree in Business Administration, MIS, or related field
• 6–10+ years of experience as a Business Systems Analyst / Business Analyst
• Strong experience with Order-to-Cash (OTC) processes
• Hands-on experience with ERP systems (NetSuite, SAP, Oracle, Dynamics, etc.)
• Experience with Salesforce CRM (implementation, integration, or support)
• Proven experience in data migration, integration, and system implementation projects
• Solid understanding of financial systems, billing, and accounting concepts
• Experience working in Agile or Waterfall SDLC environments

Preferred Qualifications

• Experience in SaaS, High-Tech, or Information Services industries
• Consulting background is a strong plus
• Experience with customer data management, cleansing, and deduplication
• Familiarity with integration tools and APIs

Key Skills

• Order-to-Cash (OTC)
• ERP Systems
• Salesforce CRM
• Data Migration & Integration
• Business Process Modeling
• Requirements Gathering & Documentation
• UAT & System Testing
• Stakeholder Management

Soft Skills

• Excellent communication and stakeholder management skills
• Strong analytical and problem-solving abilities
• Ability to manage multiple priorities in a fast-paced environment
• Strong collaboration and leadership skills

Thanks & Regards,

Akshay Kumar

Talent Acquisition- Recruitment

Global Applications Solution LLC(USA)

Office USA: +1 | Whatsapp: +91 7562 863220

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