Billing & Operations Contractor

RESPONSIBILITIES:
Kforce has a client in Houston, TX that is seeking an experienced Billing & Operations Contractor to provide critical support during our billing system migration and post-implementation period. This role will focus on ensuring smooth migration execution, supporting go-live activities, and managing manual operational tasks while automation solutions are being developed.

Primary Responsibilities:
Migration Support:
* Assist with data validation and reconciliation during billing system migration
* Support testing activities including parallel billing runs and validation checks
* Help document migration issues, track resolutions, and maintain audit trails
* Coordinate with technical teams to ensure accurate data transfer and system setup

Post Go-Live Support:
* Provide hands-on support during hypercare period following system go-live
* Monitor billing runs and identify exceptions or anomalies requiring investigation
* Assist with troubleshooting billing discrepancies and customer inquiries
* Help validate that bills are generating correctly with accurate charges and rate components

Operational Support:
* Handle manual billing tasks and workarounds until automation is implemented
* Support enrollment processing and customer setup activities
* Assist with billing audits, charge validations, and contract verification
* Maintain documentation of manual processes and issue resolutions
* Support the team with general operational busy work during high-volume periods

REQUIREMENTS:
* 3+ years of experience in billing operations, preferably in energy or utilities
* Strong understanding of billing systems, rate structures, and charge calculations
* Experience with system migrations or implementations
* Proficiency in Excel including formulas, pivot tables, and data analysis
* Detail-oriented with strong reconciliation and validation skills
* Ability to work independently and manage multiple priorities

Preferred Qualifications:
* Experience with energy retail billing systems (VertexOne, CES, ESG, or similar platforms)
* Knowledge of commercial and industrial billing processes
* Familiarity with data migration validation and testing methodologies
* Experience supporting post-implementation hypercare activities
* Understanding of contract management and rate setup

Duration & Availability:
* Contract duration: Month to Month
* Full-time availability during migration and go-live periods
* Flexibility to support extended hours during critical cutover activities

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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