Tech Mahindra (Americas) Inc.
Tech Mahindra (Americas) Inc.

Tech Lead- Masterworks

Wilmington, DE, US • Posted 3 hours ago • Updated 3 hours ago
Full Time
No Travel Required
On-site
$110,000 - $120,000/yr
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Masterworks

Summary

Primary Skillset Required:

• Knowledge of Aurigo Masterworks, .Net and SQL

• Experience in Level 2 (L2) application support, including incident analysis, troubleshooting, issue resolution, and user support

• Proficiency in ServiceNow for incident, request, and ticket lifecycle management, including tracking, prioritization, and status updates

• Strong working knowledge of Microsoft Office Suite (Excel, Word, PowerPoint, Outlook, and Teams) for reporting, documentation, communication, and data analysis

•  Encompasses all Amtrak business areas with a particular focus on the capital portfolio

• Ability to coordinate effectively with business users, support teams, and vendors to resolve operational and application-related issues

• Strong analytical, problem-solving, and communication skills with a customer-focused approach

• Experience in managing multiple support activities and ensuring timely resolution within defined service levels

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10117699
  • Position Id: Primary Skillset Required: • Knowledge of Aurigo Masterworks, .Net and SQL • Experience in Level 2 (L2) application support, including incident analysis, troubleshooting, issue resolution, and user support • Proficiency in ServiceNow for incident, request, and ticket lifecycle management, including tracking, prioritization, and status updates • Strong working knowledge of Microsoft Office Suite (Excel, Word, PowerPoint, Outlook, and Teams) for reporting, documentation, communication, and data analysis •  Encompasses all Amtrak business areas with a particular focus on the capital portfolio • Ability to coordinate effectively with business users, support teams, and vendors to resolve operational and application-related issues • Strong analytical, problem-solving, and communication skills with a customer-focused approach • Experience in managing multiple support activities and ensuring timely resolution within defined service levels
  • Posted 3 hours ago
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VB

Vijay Bhaskar

Recruiter @ Tech Mahindra (Americas) Inc.

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