Help Desk - CURRENT WI residents only

Job Description: Crop to Crop resumes are accepted Location Requirement: Onsite or Remote? Candidates must be CURRENT WI residents. No relocation is allowed. Selected hire will be required to come onsite at GEF1 for two weeks of training then 1-2 times per week after. The contractor will be required to be available online, be present to meet all workload requirements, and must be available to attend all scheduled meetings during DWD standard working hours of 7.45 am 4.30 pm Central Time. The s

Job#: 3037877 Job Description: Our client is seeking a Help Desk II. MUST LIVE IN THE STATE OF WISCONSIN. Top Required Skills & Years of Experience: At least 1 year of experience working with digital tools, systems, or platforms, with a demonstrated ability to quickly learn new technologies At least 6 months of experience in a customer service or client facing role, with proven success in resolving issues and building positive relationships At least 6 months of experience working in team-based

Hardware/Software Environment: The support services include: Supporting and managing computer devices (laptops and desktops)Handling and fulfilling software service requests from customers.Leveraging security tools and Identity and Account Management Tools for managing public user accounts.4) Service Request Management, Web-based telephony system, device management and encryption. The software includes, but is not limited to: Windows 10/11, Microsoft Office 365, Adobe products, Ricoh print softw

job summary: Must be a CURRENT Wisconsin resident. No relocation is allowed. Selected hire will be required to come onsite in Madison for two weeks of training then 1-2 times per week after. The contractor will be required to be available online, be present to meet all workload requirements, and must be available to attend all scheduled meetings during standard working hours of 7:45 am - 4:30 pm Central Time. The service to be performed includes providing Identity and Account Management (IAM)