Field Applications Engineer

Job Req ID: 28579

About Supermicro:

Supermicro (NASDAQ: SMCI), with 30+ years of leadership in AI, Enterprise, cloud, and 5G Telco/Edge Infrastructure solutions, pioneers the industry with Building Block Solutions and Green Computing servers. Its customizable, efficient, and sustainable IT offerings such as liquid-cooling technology redefine performance standards and environmental responsibility. Headquartered in San Jose, California, Supermicro operates globally with offices, manufacturing facilities, and R&D centers strategically located in Taiwan, the Netherlands and Malaysia to serve its diverse clientele.

Job Summary:

We are looking for a motivated Field Application Engineer (FAE) to join our team and support customer projects involving enterprise data center and solutions. In this role, you will work closely with sale, PM, HW / SW, solution architect, etc. to help plan, implement, and maintain customer projects. You'll assist with both internal and external communications to ensure projects run smoothly and meet customer goals.

Essential Duties and Responsibilities:

Includes the following essential duties and responsibilities (other duties may also be assigned):
Support senior engineers and management in coordinating projects for large enterprise customers
Collaborate with internal teams (engineering, sales, and support) to deliver hardware and software solutions that meet customer requirements
Help manage customer communications and follow up on technical issues or project updates
Assist in deploying and maintaining data center and server solutions using x86 and ARM architectures
To troubleshoot issues related to compute, storage, and networking environments
Participate in testing, documentation, and reporting for ongoing and new projects
Contribute to technical documentation such as setup guides, product notes, and knowledge base articles
Support training and pre-sales activities by preparing materials and learning product features
Work cross-department to ensure customer satisfaction and timely resolution of issues
Ability to build and demonstrate proof-of-concept that meets or exceeds customer business needs
Ability to present the corporate brand, product messaging and solutions to customers
Visit on-site facilities and operations to enable solution integration and issue resolution
Some travel required (up to 25%)

Qualifications:
Bachelor's degree in Computer Engineering, Electrical Engineering, or a related technical field
2+ years of experience in systems, hardware, or application engineering (internship or academic project experience plus)
Basic understanding of x86 and ARM architectures, CPU/GPU platforms, and storage solutions.
Solid HW system debug and diagnostics skills
Familiarity with Firmware, Linux, Windows and virtualization platforms is a plus
Familiar with server management tools (ipmitool and Redfish API)
Basic scripting (BASH or Python) is a plus.
Good communication skills and teamwork with a proactive attitude
Ability to manage multiple small tasks and projects in a fast-paced environment

EEO Statement

$85,000 - $120,000

The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.

Salary Range

$85,000 - $120,000

The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.