Title :- Technical Writer
Location :- Sanjose CA
Duration: 12+ Month
Key: Confluence, SharePoint, ServiceNow Knowledge Base
Role Summary
We are seeking a detail-oriented and versatile Technical Writer with proven experience in documenting enterprise business and IT processes across multiple domains, including ERP/Finance, HRIS, IT & Procurement, and Legal, Security, and Privacy.
The ideal candidate will be skilled at translating complex functional and technical information into clear, concise, and user-friendly documentation to support stakeholders working within Knowledge Management Systems (KMS) such as KMS Lighthouse or similar platforms.
Key Responsibilities
1. Documentation & Knowledge Creation
- Develop and maintain comprehensive documentation including process guides, SOPs, user manuals, training materials, and release notes
- Document workflows across Finance (ERP), HR, Procurement, Compliance, and IT domains
- Collaborate with Subject Matter Experts (SMEs) to capture process flows, system configurations, and technical requirements
- Create and edit SOPs, work instructions, and FAQs aligned with organizational standards
- Ensure documentation accuracy, version control, and compliance with audit and regulatory requirements
2. Knowledge Management System (KMS) & Publishing
- Manage, organize, and publish content in KMS platforms such as KMS Lighthouse, Confluence, SharePoint, or ServiceNow Knowledge Base
- Structure documentation using metadata, tagging, and taxonomy best practices for easy retrieval
- Enhance KMS usability, searchability, and governance through continuous improvements
- Partner with engineering, product, and operations teams to ensure alignment with business workflows
3. Cross-Domain Documentation
ERP / Finance:
- Document financial processes including General Ledger (GL), Accounts Payable (AP), Accounts Receivable (AR), Procurement, and FP&A
- Capture system configurations and controls across platforms such as SAP, Oracle, or NetSuite
HRIS / HCM:
- Develop documentation for HR processes including payroll, benefits, onboarding, and employee lifecycle management
- Work with systems such as Workday, SuccessFactors, or Oracle HCM
IT / Sourcing & Procurement:
- Create SOPs covering procurement lifecycle, IT asset management, RFx processes, and supplier onboarding
Legal, Security & Privacy:
- Document policies, procedures, and control frameworks related to compliance and data privacy
- Support standards such as GDPR, CCPA, SOX, ISO 27001, and SOC 2
- Document legal workflows including contract management, NDAs, and e-signature processes
4. Quality, Governance & Compliance
- Ensure all documentation meets organizational quality standards and governance policies
- Maintain audit-ready documentation aligned with regulatory and compliance requirements
- Continuously review and improve documentation processes and standards
Required Skills & Experience
- Proven experience as a Technical Writer in enterprise or IT environments
- Strong understanding of business processes across Finance, HR, IT, Procurement, and Compliance domains
- Hands-on experience with KMS platforms (e.g., KMS Lighthouse, Confluence, SharePoint, ServiceNow)
- Excellent writing, editing, and communication skills
- Ability to simplify complex technical concepts for diverse audiences
- Strong attention to detail and organizational skills
Ayush Tripathi
Technical Recruiter
Xchange Software Inc
.
Phone:
Fax:
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