"We are seeking an experienced Program Manager with deep Salesforce expertise and active Salesforce certification(s) to lead largescale, multiworkstream Salesforce programs for enterprise clients. This role requires a strong blend of program governance, stakeholder management, Salesforce domain knowledge, and delivery excellence across Sales, Service, Experience Cloud, and platform integrations.
The ideal candidate will act as a trusted advisor to business and technology leaders, ensuring Salesforce initiatives are delivered on time, within scope, and aligned to business outcomes.
Key Responsibilities
Program & Delivery Leadership
- Lead endtoend Salesforce programs spanning multiple projects, teams, and geographies.
- Define program vision, roadmap, milestones, dependencies, and success metrics.
- Ensure consistent delivery across Salesforce clouds (Sales, Service, Experience, Marketing, Platform).
- Drive Agile / SAFe / hybrid delivery models aligned with enterprise standards.
Salesforce Expertise & Governance
- Serve as the Salesforce subjectmatter leader for program planning, estimation, and solution alignment.
- Partner with Architects and Product Owners to ensure scalable, secure, and bestpractice Salesforce solutions.
- Ensure adherence to Salesforce release management, DevOps, and compliance standards.
- Proactively manage risks related to platform limits, integrations, data migration, and security.
Stakeholder & Client Management
- Act as the primary point of contact for senior stakeholders, including client executives.
- Translate business objectives into actionable Salesforce program plans.
- Provide executivelevel reporting on program status, risks, financials, and outcomes.
- Manage vendor and partner relationships where applicable.
Financial & Resource Management
- Own program budgets, forecasting, and cost optimization.
- Manage crossfunctional delivery teams including Salesforce admins, developers, testers, and analysts.
- Ensure optimal utilization of resources across onshore, offshore, and nearshore teams.
Change, Quality & Continuous Improvement
- Drive organizational change management and user adoption strategies.
- Ensure high quality through governance, metrics, and continuous improvement.
- Identify opportunities to improve Salesforce delivery processes and accelerators.
Required Qualifications
- 8+ years of experience in program or largescale project management.
- 5+ years of handson experience managing Salesforce implementations in enterprise environments.
- Strong understanding of Salesforce architecture, configuration, customization, and integrations.
- Proven experience delivering programs with multiple Salesforce clouds and complex integrations.
- Expertise in Agile, Scrum, SAFe, or hybrid delivery models.
- Strong financial, risk, and dependency management skills.
- Salesforce Certification (Mandatory)
- Salesforce Certified Administrator (required)
One or more of the following preferred:
- Salesforce Certified Advanced Administrator
- Salesforce Certified Platform App Builder
- Salesforce Certified Sales Cloud / Service Cloud Consultant
- Salesforce Certified Technical Architect (CTA) or Domain Architect (highly desirable)
- Program / Project Certifications (Preferred)
- PMP, PgMP, PRINCE2, or SAFe Agilist
- Scrum Master or Agile Coach certification
Soft Skills & Leadership Attributes
Executivelevel communication and presentation skills
Strong clientfacing and stakeholder management capabilities
Ability to influence without authority across global teams
High attention to detail with a strategic, outcomedriven mindset
Strong problemsolving and decisionmaking skills"
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