End User Support Specialist (Government experience is preferred)

Trigyn's direct client has a contract opportunity for an End User Support Specialist in Baltimore, MD. The particulars of the position are as follows.

Description:
As an End User Support Specialist within the Infrastructure Team, you will play a vital role in providing technical assistance and support to end-users across various departments. You will be responsible for diagnosing and resolving hardware, software, and network issues, as well as assisting with the setup and maintenance of IT equipment. The ideal candidate will have a strong understanding of IT systems, excellent communication skills, and a passion for delivering high-quality customer service.

End User Support Specialist responsibilities may include but are not limited to:

Hardware and Software Support:
? Install, diagnose, repair, and maintain computer hardware, peripherals, and equipment.
? Troubleshoot problematic areas (in person or via communication channels like telephones or email) with accuracy and speed.
? Assist staff and stakeholders in resolving IT-related incidents and requests.

Network and Connectivity:
? Evaluate and test existing networks and systems.
? Perform regular maintenance to ensure all systems operate correctly.
? Ensure desktop computers seamlessly connect with various systems.

System Upgrades and Patches:
? Implement system upgrades to guarantee longevity.
? Resolve software issues related to the company.

Inventory and Security:
? Keep computer inventory up to date.
? Maintain passwords, data integrity, and file system security.
? Monitor system configurations and functionality.

Customer Service:
? Provide impeccable service to customers (both in person and over the phone).
? Ensure customer satisfaction while addressing their needs.

Training and Deployment:
? Organize training sessions for staff on new software and hardware usage.
? Assist in testing and deploying new applications and systems. In collaboration with other teams

Minimum Education and Experience Requirements
? Associate degree or equivalent.
? Two years of computer and customer support, applications analysis, and/or data security and testing experience.
? Verbal and written communication skills.
? Previous IT experience in government is preferred.

Equivalencies.
? An equivalent combination of education and experience. Technical credentials may be substituted for six months of experience or education. Multiple certifications may receive additional credit towards education/experience.

Licenses, Registrations and Certificates:
? Advanced technical credentials or certifications: ITIL Foundation v3 or higher, CompTIA A+, Microsoft Certified Desktop Support Technician, Certified HDI Desktop Support are a plus

Required Skills, Knowledge and Abilities:
? Knowledge of the installation, maintenance, and enhancement of microcomputer systems and mainframe client servers.
? Knowledge of the interrelationship of systems analysis, computer programming, and information technology operations.
? Knowledge of current trends and developments in network-based communications systems.
? Knowledge of computer-based communications protocols.
? Skill in developing database queries and generating reports.
? Skill in installing, repairing, and troubleshooting network programs, hardware, and systems.
? Skill in cartographic map design, accuracy of presentation with required map components and elements, layout and design.
? Ability to analyze, apply logic and solve technology problems.
? Ability to establish and maintain effective working relationships with vendors, management, technical co-workers and support specialists, and system users.
? Ability to design complex systems consisting of a wide variety of programs, procedures, and forms.
? Ability to schedule and perform preventative and corrective maintenance procedures and repairs.
? Ability to write detailed technical reports and analyses.
? Ability to develop a working knowledge of computer systems software and operating systems.
? Ability to develop systems software and systems software testing procedures.

BALTIMORE CITY RESIDENTS STRONGLY ENCOURAGED TO APPLY.

For Immediate Response call , or send your resume to

TRIGYN TECHNOLOGIES, INC. is an EQUAL OPPORTUNITY EMPLOYER and has been in business for 35 years. TRIGYN is an ISO 9001:2015, ISO 27001:2013 (ISMS),ISO 20000:2018 and CMMI Level 5 certified company.