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IT Analyst

Washington, DC, US • Posted 3 hours ago • Updated 3 hours ago

Full Time

On-site

USD $100,000.00 - 120,000.00 per year

SAIC

Fitment

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Job Details

Skills

WAR
IT Operations
Communication
Problem Solving
Laptop
Printers
Mobile Devices
Reporting
Network
Computer Science
Information Systems
Technical Support
Computer Hardware
Microsoft Office
Virtual Private Network
Management
Internet
Routers
Switches
Security Clearance
IT Security
Risk Management Framework
RMF
Training
Technical Writing
Effective Communication
Information Technology
Systems Engineering
FOCUS

Summary

Job ID: 2611109

Location: Washington, DC, US

Date Posted: 2026-04-08

Category: Information Technology

Subcategory: IT Asset Mgmt

Schedule: Full-Time

Shift: Day Job

Travel: No

Minimum Clearance Required: Secret

Clearance Level Must Be Able to Obtain: TS/SCI

Potential for Remote Work: ORA_ON_SITE

Description

? SAIC is seeking an IT Analyst to support the Department of War Office of Strategic Capital (OSC). This position will provide hands-on support and expertise to maintain reliable and efficient day-to-day IT operations for the OSC customer. The IT Analyst is responsible for providing initial troubleshooting for office hardware, including but not limited to printers, docking stations, laptops, and government-issued mobile phones. Excellent communication skills and ability to work in a fast paced environment are required to provide handle IT issues quickly, provide proactive status updates, and translate technical information into understandable terms for non-technical staff.

Occasional local travel between the OSC Office in Washington, DC and the Pentagon will be required.

This position is full time onsite in Washington, DC.

Responsibilities Include:

First-line technical support for end-user IT issues, diagnosing and resolving problems related to hardware (laptops, printers, docking stations, mobile devices), software (Microsoft 365), user accounts (disabled accounts, first-time login), and network connectivity (VPN, commercial internet).
Ensuring the office's commercial internet connection is operating efficiently.
Monitoring and reporting printer issues to relevant office stakeholder IT support.
Tracking all IT requests from the organization and submitting them to the appropriate support agency.
Assist users with basic software issues and user account access problems.
Maintaining a comprehensive log of all service requests and their resolutions and tracking all government-issued software licenses.
Managing a dedicated on-site server room or network closet environment.
Ensuring compliant IT security management.
Assist OSC customer with IT project tracking and execution, as required.

Full-time salary for this position is targeted between $100-$120K based on education, experience, and skills.

Qualifications

Required Education and Experience:

Bachelor's degree in information technology, computer science, or a related field.
Minimum of five (5) years of experience.
Experience working with the Defense Information Systems Agency (DISA) and operating within the NIPRNet environment via VPN is required.
Must have proven experience providing first-line IT support, including troubleshooting hardware, software (specifically Microsoft 365), and common user account access problems, such as disabled accounts, VPN connectivity, and initial login assistance.
Must have proven experience managing and troubleshooting local area networks, including monitoring commercial internet service and supporting the associated infrastructure (routers, switches, and access points).

Required Clearance:

U.S. Citizenship required.
Active SECRET required. Must be able to obtain and maintain a TS/SCI.

Required Skills:

Understanding and application of government IT security best practices (including RMF, NIST frameworks, where applicable).
Development of SOPs, training materials, and technical documentation.
Clear and effective communication skills.

Target salary range: $80,001 - $120,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10111346
Position Id: 2611109
Posted 3 hours ago

Company Info

About SAIC

SAIC® is a premier Fortune 500 mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, civilian and intelligence markets include secure high-end solutions in mission IT, enterprise IT, engineering services and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.

We are approximately 24,000 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.5 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

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