Senior Strategic Service Designer with Insurance Industry domain

Senior Strategic Service Designer with Insurance Industry domain
REMOTE – but needs to be EST/CST time zone
12+ months contract

We have a service designer role open with our major insurance client:
As a Lead Service Designer Contractor, you will play a critical role in transforming insurance services by designing end-to-end experiences that meet real human needs. You are expected to bring depth in the craft of service design—both as an individual contributor and as a mentor to other members of the user experience team. You will often drive your work from beginning to end, planning, prioritizing, and delivering service design activities and artifacts. This role reports to the User Experience Director and requires no more than 10% travel.

Minimum of 7 years of experience in design or design research, with at least 4 years specializing in Service and Strategic Design.
A portfolio or case studies with visual artifacts that demonstrate service design rigor and acumen.
Bachelor’s degree in HCI, Psychology, Interaction Design, Industrial Design, Digital Design, Anthropology, or a related field.
An entrepreneurial spirit and confidence in proposing concepts and ideas.
A can do attitude with the tenacity to overcome obstacles and drive projects forward.
Proficiency with design and whiteboarding tools such as Figma and Miro.