Senior Support Specialist

Description

**** For Faster response on the position, please send a message to Jimmy Escobar on LinkedIn or send an email to Jimmy.Escobar@roberthalf(.com) with your resume. You can also call my office number at ****

We are looking for a highly skilled Senior Support Specialist to join our client in Beverly Hills that is in the public safety industry and this individual will be providing dedicated IT and technical support across three fire stations. This role involves supporting mission-critical applications, fire-specific systems, and general IT infrastructure to ensure seamless operations. This is a long-term contract position, offering an opportunity to work in a dynamic and impactful environment.

Responsibilities:

Deliver technical support for vendor-managed systems, including troubleshooting, scheduling upgrades, and maintaining accurate system documentation.

Oversee the implementation, testing, and ongoing maintenance of public safety systems such as Computer Aided Dispatch, Records Management Systems, and station alerting tools.

Provide hands-on technical support for mobile and in-vehicle devices, including firetruck communication systems, radios, and modems.

Manage and resolve complex hardware and software issues within fire stations and mobile command vehicles.

Train fire department personnel on IT best practices and ensure they are equipped to use critical systems effectively.

Collaborate with the city's IT team to address both fire-specific and general municipal IT needs.

Evaluate, test, and debug municipal and public safety applications to meet operational requirements.

Coordinate schedules for routine IT projects and ensure timely delivery of support services.

Assist with office automation and mobile device management citywide, balancing competing priorities effectively.

Requirements

At least one year of experience in computer systems analysis, design, or programming, preferably in a public safety or municipal environment.

Bachelor's degree in Computer Science, Information Systems, or a related field is preferred.

Proficiency in troubleshooting hardware and software issues, including mobile and in-vehicle technologies.

Hands-on experience with Computer Aided Dispatch systems, Records Management Systems, and station alerting tools.

Strong vendor management skills and the ability to maintain excellent communication with stakeholders.

Familiarity with Active Directory, Microsoft Windows 10, and mobile device management tools.

Experience with audio-visual systems and service desk ticket management.

Strong customer service orientation combined with the ability to work onsite across multiple locations.

**** For Faster response on the position, please send a message to Jimmy Escobar on LinkedIn or send an email to Jimmy.Escobar@roberthalf(.com) with your resume. You can also call my office number at ****

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