Problem Manager

Description
This company measures and analyzes media consumption (TV, streaming, audio, digital) and consumer behavior, providing crucial audience data (who's watching/listening/buying) and market intelligence for advertisers, media companies, and brands to understand audiences, optimize campaigns, and make informed decisions about content and advertising effectiveness, essentially acting as the standard for audience measurement and insights in the media world.
Their audience measurement org is looking for someone to fulfill the Problem Management function for their organization. They will work closely w/ their IT service management group w/in the technology function. They'll get involved in some of the areas that are involved in the technology framework so that there is an interface between them. This person will mainly be looking at big major incidents that come in and being the voice of how to manage them, some technical capabilities would be good but more of a understanding of how to effectively question as part of problem management - don't need to be experts w/in technology but how to drive the questions, analyze data, and pick up trends.
This company uses a combination of ServiceNow and google sheets for various aspects of IT service management. from a maturity perspective they are relatively immature so part of this is building that maturity, they have an external consulting company coming in to help build that maturity and this person will help implement it.
Skills
ServiceNow, ITIL, Problem Management, Data Analysis, Root Cause Analysis
Additional Skills & Qualifications
ITIL certifications
ServiceNow service management modules
Job Type & Location
This is a Contract to Hire position based out of Oldsmar, FL.
Pay and Benefits
The pay range for this position is $55.00 - $85.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Oldsmar,FL.
Application Deadline
This position is anticipated to close on Feb 4, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.