W2 - Business Analyst -Salesforce(Need MN Locals)

Senior Business Analyst, Salesforce

Location: MN(Onsite) - Need Locals

Contract Type: W2

Our client is looking for a Sr. Salesforce Business Analyst to support a large-scale transformation initiative. This is a business-side BA role requiring someone who thrives in ambiguity, is a strong advocate for business needs, and brings excellent client-service instincts. The analyst will define business requirements, lead testing efforts, map current and future state processes, and drive change management across cross-functional teams.
 

Responsibilities

• Lead current-state and future-state process mapping, documenting functional and non-functional changes to support retail business initiatives
• Define and document business requirements and test plans spanning marketing, sales, finance, operations, and cross-functional product rollouts
• Facilitate requirements sessions with internal stakeholders and retail partners, ensuring business needs are clearly captured and championed throughout the project lifecycle
• Recommend structures, standards, and best practices that drive project development, change management adoption, and utilization of retail technology
• Define and execute test plans including Business Testing and User Acceptance Testing
• Deliver change management direction to impacted teams, supporting smooth adoption of new processes and systems
• Coach and mentor project partners and peers to elevate team capability and collaboration

Qualifications

• 6-8+ years of business analyst experience on the business side, with a strong client-service orientation and comfort operating in ambiguous, fast-moving environments
• Extensive hands-on experience with Salesforce Service Cloud
• Proven ability to communicate and present project concepts and updates to senior management
• Strong analytical, problem-solving, and conceptual skills
• Excellent interpersonal skills with the ability to lead cross-functional teams and foster collaboration
• Proficient in expressing large-scale concepts through multiple tools (PowerPoint, Excel, Word, Visio)
• Salesforce certification preferred.

Other: Migrating from homegrown CRM to SFDC. It''s a very complex,multiyear,multifaceted implementation