Service Desk Technician

Idealforce has contract to hire position available immediately for a Technical Support - Service Desk Technician to join our customer in Phoenix,AZ. This is Onsite Position.Please find below additional details about this job. Only Local Candidates are considered for this role. Job Description RESPONSIBILITIES Incident Management: Serve as the initial point of contact for technical assistance via phone, email, and walkup; accurately log, track, and route tickets within the IT Service Managemen

KNOWLEDGE & EXPERIENCE Proven experience in a Desktop Support, Help Desk, or Service Desk role (1-3 years preferred).Operating Systems: Strong working knowledge of Microsoft Windows 11 Enterprise environments.Ticketing Systems: Experience using ITSM tools to document and track support requests (e.g., Atlassian JiraService Management, ServiceNow, or similar). Identity Management: Experience with Active Directory Users and Computers (ADUC) and Azure ActiveDirectory for user and group management. R

KNOWLEDGE & EXPERIENCE Proven experience in a Desktop Support, Help Desk, or Service Desk role (1-3 years preferred).Operating Systems: Strong working knowledge of Microsoft Windows 11 Enterprise environments.Ticketing Systems: Experience using ITSM tools to document and track support requests (e.g., Atlassian JiraService Management, ServiceNow, or similar). Identity Management: Experience with Active Directory Users and Computers (ADUC) and Azure ActiveDirectory for user and group management. R

Job Description Mid Level: Skills equiv. to 3-5 years in comparable IT position.Responsible for helpdesk and/or remote desktop support for end user systems.Experience with 1st and/or 2nd level support. Strong customer service skills, strong people and interpersonal skills. Must have strong verbal and written communication skills. Responsibilities: Diagnose and troubleshoots end user desktop application issues and provides appropriate solution. Provides timely resolution of problems or escalation